The 6 biggest lies consumers tell a business

Buyers are liars.

That’s not an accusation, just a fact. Remember that University of Massachusetts study that found 60 percent of adults can’t have a ten-minute conversation without lying at least once? Read more “The 6 biggest lies consumers tell a business”

Why do companies take their time with a claim?

This is not a story about Margaret Gordon’s $600 cocktail dress, the one that got ruined on the Queen Mary transatlantic crossing. Read more “Why do companies take their time with a claim?”

For travel companies and their customers, the distrust is mutual

Do you trust your airline, car rental company or hotel? Does it trust you?

Read more “For travel companies and their customers, the distrust is mutual”

6 best car rental companies of 2013

This year’s race for best car rental company wasn’t even close. Hertz took a commanding lead from the beginning and never let go, crossing the finish line first. (Note: Here’s the latest best car rental company list.)

Readers voted Hertz the agency with the combination of best service and prices. They also lauded it for it conservative approach to damage claims, noting that it pursued only cases where it was certain the damage was caused by a customer.

It was followed by Enterprise, the largest car rental agency, and Avis. National and Alamo, two other brands owned by Enterprise, gave that company a dominant presence in this year’s top 6 list of car rental companies.
Read more “6 best car rental companies of 2013”

3 reasons you’ll shut up after being humiliated at the airport

Like most infrequent air travelers, Vicki Burton just wants to get through security without causing a scene. So on a recent flight from Chattanooga, Tenn., to Miami, she obediently stepped into the airport’s full-body scanner, held her arms up, and waited for the agent to wave her through.

He didn’t.

Instead, a female screener was summoned to give Burton an “enhanced” pat-down. “My breasts were patted down right there in front of God and everybody,” she says. “I wasn’t even afforded the privacy of a screen. I was so stunned, I was just mute. What do you say without being arrested? What should I have done?”
Read more “3 reasons you’ll shut up after being humiliated at the airport”