So where’s my refund for my prepaid bulkhead seats, Lufthansa?

When Sherri Liles’ flight on Lufthansa is changed, she and her husband lose their prepaid bulkhead seats. They’re still waiting for Lufthansa to refund their prepayment. Can our advocates speed things up?
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When a flight delay results in an involuntary downgrade, is a refund due?

Kavita Burra’s mother purchases round-trip business class tickets from India to the U.S. but a misses a connecting flight from the U.S. to India. This causes her to be rebooked in an economy seat. Can we help Burra receive reimbursement for the difference in fare? Read more “When a flight delay results in an involuntary downgrade, is a refund due?”

Why I hate airline code-sharing and — why you will, too

How much do I hate airline code-sharing? Let me count the ways.

I could offer a lot of persuasive answers, starting with the many code-share catastrophe cases we receive every day on this site. I could also point out that code-sharing is a euphemism for passing off someone else’s flight as your own, or in the language of reality, lying. Read more “Why I hate airline code-sharing and — why you will, too”

My flight was canceled and I had to pay extra to travel

When Mark Schlangel’s flight is canceled, his airline refuses to rebook him on the next available flight, and he’s forced to buy a new ticket. Is he entitled to a refund? Read more “My flight was canceled and I had to pay extra to travel”

Whose ticket is it, anyway?

All Bonnie Elliott needed were seat assignments in advance. And all Ernie Kuhnke wanted were his frequent-flier miles.
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