Is an involuntary downgrade worth just $70?

How much is an involuntary downgrade from a first or business class airline seat to coach worth? It depends on the route and the entire ticket value. Read more “Is an involuntary downgrade worth just $70?”

Is a two-hour delay worth 25,000 American miles?

When Maurice Woolman’s flight from Berlin to Madrid was delayed, he worried that he wouldn’t be able to make his connection to Miami, which was scheduled to take off 70 minutes after his arrival in Madrid. Read more “Is a two-hour delay worth 25,000 American miles?”

Who owes me a refund: Vayama? Lufthansa? United? Anyone?

When Katherine Welsh cancels her trip to Edinburgh, she is told that she will get a refund. Or will she? And from whom? If only they could find her paperwork. Read more “Who owes me a refund: Vayama? Lufthansa? United? Anyone?”

I’m not taking the bait on this South African Airways case (but I’m still hooked)

All Julie Pavlin wanted was her miles. She’d booked a ticket on South African Airways (SAA) with the understanding that her United Airlines account would be credited through its code share partnership.
Read more “I’m not taking the bait on this South African Airways case (but I’m still hooked)”