“The pictures clearly show ashes. We will not be able to remove the charge.”

Two weeks after Mary Garrow rented a car from Budget Rent a Car in Tulsa, she got an unpleasant surprise: A $250 cleaning charge for her vehicle. Budget claimed someone had been smoking in the car.

Garrow doesn’t smoke. She’d been in Tulsa for a funeral, which explains the presence of the ashes on the seat, and she believes the charges are unfair.

Budget sent her photos of the car (see above) but Garrow isn’t buying it. I’d like your opinion on this case, because frankly, I don’t know what to think.
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