CLAIMS PROCESS Archives

When James Cottrell bought travel medical insurance for his North Atlantic cruise, he never expected to need it. But when his wife fell ill and ended up with a $6,914 medical bill, he found himself relying on GeoBlue. Despite promises of a 30-day payout, six months passed with no reimbursement. Cottrell's persistent follow-ups led him to file a complaint with the Massachusetts Division of Insurance. His case highlights the differences between travel insurance and travel medical insurance and provides crucial tips for expediting claims. Will GeoBlue finally pay? Find out how he resolved it.

Their North Atlantic cruise ended in the hospital. Why won’t travel medical insurance pay their $6,914 claim

September 5, 2024August 12, 2024 by Christopher Elliott

When James Cottrell bought travel medical insurance for himself and his wife for their North Atlantic cruise last summer, he never expected to use it. But if he had to, he was confident his GeoBlue travel medical plan would be there for him — and that it would pay his claim promptly.

David Aronstein's Alaskan cruise took an unexpected turn when he contracted Covid-19. While the onboard medical team provided excellent care, he faced a new challenge upon returning home: a $750 bill for Paxlovid treatment. His insurance company required medical records to process the claim, but despite multiple attempts to obtain these from Holland America, David received no response. The cruise line directed him to fill out a release form and send it to their parent company, Carnival, but this yielded no results. David's perseverance highlights the importance of securing medical records immediately after treatment.

How do I get Holland America to send me my medical records? I keep asking.

August 2, 2024July 31, 2024 by Christopher Elliott

David Aronstein needs his medical records from Holland America. Without them, he can’t file an insurance claim for the treatment he received on a cruise. What’s the holdup?

I canceled my cruise, but my $19,148 credit card claim is lost at sea

August 8, 2024February 14, 2024 by Christopher Elliott

Brent Feinberg and his wife cancel their cruise after a medical emergency. Why won’t their credit card cover their $19,148 loss?

When traveling, the last thing anyone wants is to face the hassle of lost luggage. This comprehensive guide offers vital information on what to do if your luggage goes missing during air travel, cruises, train journeys, or hotel stays. From understanding the rules of lost luggage claims to tips on preventing your bags from getting lost, this article is an essential resource for travelers. It covers everything from filing claims to avoiding luggage fees, ensuring your travel remains stress-free.

The ultimate guide to finding your lost luggage

September 23, 2024February 13, 2024 by Christopher Elliott

If you’re reading this because your luggage has gone missing, you’re not alone.

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