CITIBANK Archives - Elliott Advocacy

Hertz allowed me to cancel, but can Economy Bookings keep my money?

December 13, 2017December 13, 2017 Michelle Couch-Friedman 19 Comments cancellation, CAR RENTAL, CHARGEBACK, CITIBANK, HERTZ, HURRICANE IRMA, REFUND, THRIFTY

Days before Hurricane Irma hits Florida, a representative of Economy Bookings informs Stephen Sherman that he can cancel his Palm Beach-area Thrifty car rental with no penalty. So why is the company still holding on to his money two months later?

Problem Solved

When is a gas station not a convenience store?

October 27, 2016October 27, 2016 Christopher Elliott 27 Comments CITIBANK, GAS, visa

What’s the difference between a gas station and a convenience store? It may not matter to you, but it does to Marilyn Nenninger. And to me.

Help Yourself

Credit card two-step leaves Costco customers sidelined

August 9, 2016July 20, 2016 Jennifer Finger 47 Comments AMERICAN EXPRESS, CITIBANK, COSTCO, visa

Roseanne Skopp and Milissa Martinez have credit cards that they not only can no longer use, but with balances that they still have to pay – and that are still accruing interest.

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