I thought I was paying for checked luggage, not priority boarding

When Mary Lou Hartline buys an American Airlines ticket, she inadvertently pays extra for priority boarding instead of checked bags. Can she undo the mistake? Read more “I thought I was paying for checked luggage, not priority boarding”

Was this passenger removed from the airport because of a battery?

Diana Lawson, 60, a self-professed “knitting grandma,” recently traveled to Lubbock, Texas, with power tools in her luggage. On her return flight, she was denied boarding and removed from the airport by two police officers and two American Airlines employees. She flew a different airline the following day and wants compensation from American. Read more “Was this passenger removed from the airport because of a battery?”

I have sentimental items in my lost bag. Can you help me reach Airberlin?

After Ellen Van den Broeck’s flight on Airberlin is delayed, she’s bumped to a later flight, which is also delayed. When she finally lands in Berlin, her luggage doesn’t land with her. Now what? Read more “I have sentimental items in my lost bag. Can you help me reach Airberlin?”