American Airlines told me the fare was $169. Then it charged me $1069

Dale Allen and his girlfriend are looking forward to a tropical vacation in Cancún. Unfortunately, they arrive at the airport too late and miss their flight. Wanting to leave immediately, they buy one-way tickets at the American Airlines counter. Allen is sure the agent said that the tickets cost $169 each — so why is his credit card charged $2,400? Read more “American Airlines told me the fare was $169. Then it charged me $1069”

JustFly charged me $500 for seat assignments — after I paid for my tickets

When Anne Lederhos needed to purchase air tickets between Boston and Rapid City, S.D., she visited JustFly.com, made a reservation and paid $1,575 for tickets on American Airlines. But when she received her credit card bill, there was also a separate charge for $578, listed as “seat assignments.” Read more “JustFly charged me $500 for seat assignments — after I paid for my tickets”

Charged four times for one vacation. Why won’t American Express fix this?

When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error? Read more “Charged four times for one vacation. Why won’t American Express fix this?”

Another $246 for a late rental? This must be some kind of mistake.

When Charles Whitmore returned his Dollar rental to the Fort Lauderdale, Fla., airport location less than 24 hours after it was due, he expected to pay a penalty.

But $246? That must be some kind of mistake.

That’s what our advocacy team thought when his case arrived. And it was.
Read more “Another $246 for a late rental? This must be some kind of mistake.”

Why standby fees are a lose-lose for airlines and consumers

This story could have been worse. But it could have been better.
Read more “Why standby fees are a lose-lose for airlines and consumers”