When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error? “Charged four times for one vacation. Why won’t American Express fix this?”
John Lancer recently placed a bid with Priceline for a room in a specific area of Georgia, but the order that went through didn’t come close to meeting Lancer’s expectations and he requested a refund in order to book the right room. So why did Priceline balk at his request?
If your blood pressure spikes when you think about the words “kids” and “plane” in the same sentence, as you just did (sorry about that), then this story may have a calming effect.
True, there’s no faster way to start a brawl on a flight or an online chat room than by putting the two together. Some passengers feel the interior of a plane should be a designated quiet zone; others treat it as a playground. It’s a conflict as old as commercial aviation.
“Are airlines about to charge your kids more?”
It’s been almost a year since Terry Bienstock rented a Peugeot 3008 Hybrid in London, and for almost as long, he’s been fighting Avis over a pesky $162 traffic ticket.
“Do I really have to pay this “congestion” charge in London?”
Gary Murray’s credit card is declined when he buys an AirTran ticket, but he doesn’t find out until he gets to the gate. How much should he pay for the new ticket?
“AirTran declined my credit card and now I have to buy a new ticket”
After Cathleen Kirk flew from Oakland to Washington for a funeral in April, she noticed something unusual: Her online travel agency, Globester.com, had charged her twice for one ticket.
“Well, it’s not quite a full refund, but it’ll do — or will it?”
Russell Higley is promised a refund after his flight is canceled. But now his airline is trying to bill him twice for a flight he never took. What’s the problem?
Question: I read your columns and appreciate what you have done to help especially the less fortunate among us who are being wronged with financial penalties because we did not receive a promised refund. For someone like me, who is nearly 67 years old, with a pacemaker, heart and liver disease, and arthritis, this $371 loss is a nightmare.
American Airlines canceled my flight from New York to Palm Springs, Calif., and agreed to refund my fare.
“Billed by American Airlines – and then billed again”
Seth Elsen receives a mysterious $250 charge on his credit card after staying at a La Quinta hotel. Now the property’s general manager is hiding from him, he says. Can he get a refund?
Question: I recently stayed at a La Quinta Inn and Suites in Walla Walla, Wash., with two guests. We were there one night, and everything went fine.
Two nights after I checked out, I noticed a $250 charge on my credit card, in addition to the $100 fee for the room. I called, talked with an assistant manager, and was told that it was a smoking charge, and that I needed to talk to the general manager about it.
I asked when she’d be in, and was told the next morning. I didn’t get a call back. I called again during the weekend, talking to other front desk people, trying to find out when the manager would be in.
“A surprise $250 smoking fee from my hotel — but I don’t smoke!”
Question: Last year, before I signed up for DirecTV, I called the company to find out its moving policy. I wanted to know if I could transfer my service to a different residence, and how much it would cost. I had my house up for sale so knew I would be moving within the next year.
I had seen a TV advertisement that said “DirectTV moves with you.” I was told by their sales representative that there was no charge to transfer if I signed up for two years; I would just have my satellite dish moved to a new location.
Last April, I moved. But when I called to set up service at my new residence, a DirecTV representative told me that it will cost $230 for the installation.
“Help me get rid of these bogus moving charges, please!”
Question: My husband rented a car from Hertz in Madrid last summer. The car broke while he was on his way back to the airport, and he had to abandon it by the side of the road in order to make his flight back to the States.
He informed the Hertz people at the airport what had happened and they told him it was fine and the car would be retrieved. Three weeks later, we received a letter that there was 850 euro charge for a burnt clutch on our credit card. We tried to contact Hertz Spain, both before and after the bill, to ensure the car had been collected and everything was fine but they didn’t answer the phone or respond to emails.
“Help, my car rental company is charging me for a burnt clutch”