When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error? “Charged four times for one vacation. Why won’t American Express fix this?”
When Charles Whitmore returned his Dollar rental to the Fort Lauderdale, Fla., airport location less than 24 hours after it was due, he expected to pay a penalty.
But $246? That must be some kind of mistake.
That’s what our advocacy team thought when his case arrived. And it was.
“Another $246 for a late rental? This must be some kind of mistake.”
Jamie LaMoreaux’s parents’ AT&T phone doesn’t work and they want to return it. Why won’t the company let them?
“Why won’t AT&T refund Mom’s phone?”
John Lancer recently placed a bid with Priceline for a room in a specific area of Georgia, but the order that went through didn’t come close to meeting Lancer’s expectations and he requested a refund in order to book the right room. So why did Priceline balk at his request?
If your blood pressure spikes when you think about the words “kids” and “plane” in the same sentence, as you just did (sorry about that), then this story may have a calming effect.
True, there’s no faster way to start a brawl on a flight or an online chat room than by putting the two together. Some passengers feel the interior of a plane should be a designated quiet zone; others treat it as a playground. It’s a conflict as old as commercial aviation.
“Are airlines about to charge your kids more?”