American Airlines told me the fare was $169. Then it charged me $1069

Dale Allen and his girlfriend are looking forward to a tropical vacation in Cancún. Unfortunately, they arrive at the airport too late and miss their flight. Wanting to leave immediately, they buy one-way tickets at the American Airlines counter. Allen is sure the agent said that the tickets cost $169 each — so why is his credit card charged $2,400? Read more “American Airlines told me the fare was $169. Then it charged me $1069”

JustFly charged me $500 for seat assignments — after I paid for my tickets

When Anne Lederhos needed to purchase air tickets between Boston and Rapid City, S.D., she visited JustFly.com, made a reservation and paid $1,575 for tickets on American Airlines. But when she received her credit card bill, there was also a separate charge for $578, listed as “seat assignments.” Read more “JustFly charged me $500 for seat assignments — after I paid for my tickets”

Charged four times for one vacation. Why won’t American Express fix this?

When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error? Read more “Charged four times for one vacation. Why won’t American Express fix this?”

My flight was delayed, so I did a chargeback. Was I wrong?

If you have to ask if you were wrong, you already know that the answer is yes. This certainly was the case for Tiara Sampson — or it should have been. Read more “My flight was delayed, so I did a chargeback. Was I wrong?”

Without proof of cohabitation, your case is a lost cause

BookVIP.com offered Dorothy Pullen an unbelievable $599 rate for five nights at the Sandos Playacar Resort in Playa del Carmen, Mexico.

Turns out, she shouldn’t have believed it.
Read more “Without proof of cohabitation, your case is a lost cause”