I was detained in Abu Dhabi. Shouldn’t American pay my expenses?

On her way back from Sri Lanka, Caroline Martorano was detained in Abu Dhabi. She says she was detained for not being appropriately dressed, causing her to miss her connecting flight. But she places the blame for this detainment on American Airlines. Huh? Read more “I was detained in Abu Dhabi. Shouldn’t American pay my expenses?”

Southwest’s cancellation policy is lenient, but not this lenient

Carol Harvey says she canceled her Southwest Airlines ticket. Southwest says she was a no-show.

Who’s right? Read more “Southwest’s cancellation policy is lenient, but not this lenient”

JustFly never paid for this traveler’s flights. Now what?

When Seble Mengiste reschedules a trip because of terrorism fears, she loses her reservation. Can we help her find it? Read more “JustFly never paid for this traveler’s flights. Now what?”

I canceled my Lufthansa ticket within 24 hours, so where is my refund?

Although Joseph Sullivan cancels his reservation on Lufthansa within 24 hours of booking it, he hasn’t received a refund for his airfare. Can our advocates help him? Or does he have to say auf Wiedersehen to the cost of his ticket? Read more “I canceled my Lufthansa ticket within 24 hours, so where is my refund?”

Why don’t my wife’s kidney stones qualify us for a United Airlines refund?

When Cary Hodous’ wife falls ill before a trip, she cancels her flight. United Airlines refuses to refund her nonrefundable tickets. Are they lost forever? Read more “Why don’t my wife’s kidney stones qualify us for a United Airlines refund?”

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