Why won’t Air Canada let me fly home?

After Reena Roshgadol’s daughter gets injured, she has to change her flight schedule. But then she finds out the airline might cancel her return ticket. Can she fix that without spending a lot of money on change fees? Read more “Why won’t Air Canada let me fly home?”

5 things that need to be fixed in travel now

No one likes to be wrong, especially when you write the best darned travel column in American journalism. So when a flight attendant flagged an inaccuracy in one of my recent stories, my heart skipped a beat.
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Can you change the world? You bet. Here’s how

This morning we featured a story about Spirit Airlines, a company that’s generated more than its fair share of complaints in the past. Way more than its fair share, actually. Read more “Can you change the world? You bet. Here’s how”

Can Reebok change its product without asking?

Thomas McCormick hates his new Reebok tennis shoes. And Reebok doesn’t seem to care. Should it?
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Help! Alitalia misspelled my name and won’t change it back

When an Alitalia representative misspells Barbara Stuckey’s name, she’s sent on a wild goose chase to get it fixed. Does she have to buy a new ticket?
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