Why won’t Air Canada let me fly home?

After Reena Roshgadol’s daughter gets injured, she has to change her flight schedule. But then she finds out the airline might cancel her return ticket. Can she fix that without spending a lot of money on change fees? Read more “Why won’t Air Canada let me fly home?”

Can you change the world? You bet. Here’s how

This morning we featured a story about Spirit Airlines, a company that’s generated more than its fair share of complaints in the past. Way more than its fair share, actually. Read more “Can you change the world? You bet. Here’s how”

Help! Alitalia misspelled my name and won’t change it back

When an Alitalia representative misspells Barbara Stuckey’s name, she’s sent on a wild goose chase to get it fixed. Does she have to buy a new ticket?
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When ‘Should I Take The Case?’ becomes ‘Should I Have Taken The Case?’

I love it when a company beats me to it.

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Hello, Dummy! Comcast calls its customers more shocking names

Caution: This post contains language that may not be appropriate for a family audience.

The most shocking thing about a revelation that a Comcast employee changed a customer’s name to “a**hole” was how shocked everyone was.

Readers reacted with indignation at my report that the company with the worst customer service scores in America would have employees who hated their customers enough to put it in writing.
Read more “Hello, Dummy! Comcast calls its customers more shocking names”

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