After Reena Roshgadol’s daughter gets injured, she has to change her flight schedule. But then she finds out the airline might cancel her return ticket. Can she fix that without spending a lot of money on change fees? “Why won’t Air Canada let me fly home?”
No one likes to be wrong, especially when you write the best darned travel column in American journalism. So when a flight attendant flagged an inaccuracy in one of my recent stories, my heart skipped a beat.
“5 things that need to be fixed in travel now”
This morning we featured a story about Spirit Airlines, a company that’s generated more than its fair share of complaints in the past. Way more than its fair share, actually. “Can you change the world? You bet. Here’s how”
Thomas McCormick hates his new Reebok tennis shoes. And Reebok doesn’t seem to care. Should it?
“Can Reebok change its product without asking?”
When an Alitalia representative misspells Barbara Stuckey’s name, she’s sent on a wild goose chase to get it fixed. Does she have to buy a new ticket?
“Help! Alitalia misspelled my name and won’t change it back”