Why I won’t touch this Southwest Airlines case

Mary Irwin’s husband booked tickets on Southwest Airlines. Unfortunately, he had to cancel the flights, but his wife was promised a voucher as credit. When the voucher arrived, it was for considerably less than the amount Irwin thought it would be. Read more “Why I won’t touch this Southwest Airlines case”

Unfortunately, we can’t take every case

When Nicholas Nygaard and his wife returned home from a trip early to attend a family member’s funeral, he tried to reschedule his trip using Expedia. Then he found that Expedia had sold him tickets with the wrong dates. He asked our advocates for help in getting the dates corrected. Read more “Unfortunately, we can’t take every case”

Her condition isn’t covered — should we push for a refund?

Here’s a new twist on all the nonrefundable airline ticket cases we see on this site. It involves a responsible consumer, an uninsurable condition and a company that almost always sticks to the rules.
Read more “Her condition isn’t covered — should we push for a refund?”

I’d pay good money to solve these zero dollar cases

Can we talk zero-dollar cases again? It’s not the first time we’ve discussed them, but we’ve received a few more since then.
Read more “I’d pay good money to solve these zero dollar cases”

What to do when the Spirit moves you

Our team of consumer advocates has a soft spot for hard luck cases. These are times when the company hasn’t violated a policy, but the customer is in search of a refund in light of extenuating circumstances.
Read more “What to do when the Spirit moves you”