Mary Irwin’s husband booked tickets on Southwest Airlines. Unfortunately, he had to cancel the flights, but his wife was promised a voucher as credit. When the voucher arrived, it was for considerably less than the amount Irwin thought it would be. “Why I won’t touch this Southwest Airlines case”
When Nicholas Nygaard and his wife returned home from a trip early to attend a family member’s funeral, he tried to reschedule his trip using Expedia. Then he found that Expedia had sold him tickets with the wrong dates. He asked our advocates for help in getting the dates corrected. “Unfortunately, we can’t take every case”
Here’s a new twist on all the nonrefundable airline ticket cases we see on this site. It involves a responsible consumer, an uninsurable condition and a company that almost always sticks to the rules.
“Her condition isn’t covered — should we push for a refund?”
Can we talk zero-dollar cases again? It’s not the first time we’ve discussed them, but we’ve received a few more since then.
“I’d pay good money to solve these zero dollar cases”
Our team of consumer advocates has a soft spot for hard luck cases. These are times when the company hasn’t violated a policy, but the customer is in search of a refund in light of extenuating circumstances.
“What to do when the Spirit moves you”