Mary Irwin’s husband booked tickets on Southwest Airlines. Unfortunately, he had to cancel the flights, but his wife was promised a voucher as credit. When the voucher arrived, it was for considerably less than the amount Irwin thought it would be.
When Nicholas Nygaard and his wife returned home from a trip early to attend a family member’s funeral, he tried to reschedule his trip using Expedia. Then he found that Expedia had sold him tickets with the wrong dates. He asked our advocates for help in getting the dates corrected.
Here’s a new twist on all the nonrefundable airline ticket cases we see on this site. It involves a responsible consumer, an uninsurable condition and a company that almost always sticks to the rules.
Can we talk zero-dollar cases again? It’s not the first time we’ve discussed them, but we’ve received a few more since then.
Our team of consumer advocates has a soft spot for hard luck cases. These are times when the company hasn’t violated a policy, but the customer is in search of a refund in light of extenuating circumstances.
This shouldn’t have happened to JoAnne Hemsley’s daughter, Daniella. Not with the recent changes HomeAway made to protect users from phishing attacks.
Zero-dollar cases look easy. But they can be hard to fix.
From time to time, we’re overloaded with complaints about one company and have to choose between several deserving cases. Only so many hours in the day.
Note: Today marks the beginning of a new journey, as Elliott becomes a general consumer advocacy site. This feature is
My head is spinning after reading Amy Zimmerman’s complaint about Aeroplan, Turkish Air and Swiss.
It’s been a busy summer for travel complaints. A little too busy.
The most satisfying cases I handle as a consumer advocate aren’t the ones where I step in to save the day. It’s the times when you, the consumers, fix a problem without any outside help.
The government maintains a “no fly” list. Car rental companies keep “do not rent” lists. Hotels sometimes blacklist guests. So it probably makes sense that your favorite consumer advocate has a “do not mediate” list.
Maybe I should have said “no” to the case. All the warning signs were there.
When Qatar Airways oversold Anto Nirmal’s recent flight from Trivandrum, India, to Doha, he volunteered to surrender his seat and take the next scheduled flight. In exchange, Qatar Airways offered him a voucher, which he could use for a future trip.