Her condition isn’t covered — should we push for a refund?

Here’s a new twist on all the nonrefundable airline ticket cases we see on this site. It involves a responsible consumer, an uninsurable condition and a company that almost always sticks to the rules.
Read more “Her condition isn’t covered — should we push for a refund?”

I’d pay good money to solve these zero dollar cases

Can we talk zero-dollar cases again? It’s not the first time we’ve discussed them, but we’ve received a few more since then.
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Another HomeAway phishing case prompts more questions about new fees

This shouldn’t have happened to JoAnne Hemsley’s daughter, Daniella. Not with the recent changes HomeAway made to protect users from phishing attacks.
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These zero-dollar cases may be the hardest to fix

Zero-dollar cases look easy. But they can be hard to fix.
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Which United Airlines case should we take? The canceled cruise vs. the flight delay

From time to time, we’re overloaded with complaints about one company and have to choose between several deserving cases. Only so many hours in the day.

It’s not always an easy decision. And that’s where we find ourselves with Jessica Jeong and Kathryn Linstromerg, both of whom have claims against United Airlines.

We’ll take one of these cases to the airline. But you have to tell us which one.
Read more “Which United Airlines case should we take? The canceled cruise vs. the flight delay”