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Traveling recently? You're not alone if you've encountered laughably bad customer service. I lost my credit card last week, and my bank botched the replacement, sending it to the wrong address. Now, I'm stuck on endless calls with unhelpful representatives. The travel industry isn't faring any better, with record complaints and declining service quality. Airlines, car rentals, and hotels are scoring low in customer satisfaction. As travel booms, companies are taking customers for granted. Learn why this is happening and what you can do to manage the situation effectively.

Want better customer service when you travel? You must be joking

November 17, 2024August 18, 2024 by Christopher Elliott

If you think customer service is a joke, you’ve probably been traveling recently.

Spring break 2024 is shaping up to be the busiest yet. Learn how to beat the crowds and save on travel costs with advice from industry experts. From choosing alternative destinations to booking early, find out the best strategies for an affordable and enjoyable spring break experience.

What to expect when you travel this spring break

April 13, 2024January 27, 2024 by Christopher Elliott

It’s not too soon to start thinking about your spring break. That’s because this spring break may be the busiest one — ever.

Thinking about a spring break vacation? You better think fast, because the 2025 spring break travel season will be busier -- and potentially more expensive -- than ever.

Here’s your insider guide to spring break travel in 2025

October 25, 2024January 25, 2024 by Christopher Elliott

Thinking about a spring break vacation? You better think fast, because the 2025 spring break travel season will be busier — and potentially more expensive — than ever.

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