O Captain! My captain, why are you keeping my deposit?

Tim Clark chartered a fishing excursion to celebrate his son’s upcoming wedding. When inclement weather caused the entire trip to be canceled, he expected his $500 deposit to be quickly returned.

The captain had other ideas. Read more “O Captain! My captain, why are you keeping my deposit?”

We canceled our trip. Why won’t Travelex cover it?

Hurricane Irma ruined Mary Zeoli’s recent travel plans in Myrtle Beach, S.C. Good thing she insured her trip, right?

Maybe not. Read more “We canceled our trip. Why won’t Travelex cover it?”

My travel agent never sent my $2,000 refund

When Randy Scott plans a vacation to Greece, he turns to a travel agent who specializes in guided tours for help. Smart move, right? Unfortunately, not in this case. When Scott winds up canceling, this formerly friendly specialist goes MIA and takes his deposit with her. Read more “My travel agent never sent my $2,000 refund”