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Elliott Report

Elliott Report

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CALL RECORDING

In a quest for better customer service, frustrated travelers like Robert Grunfeld are recording their calls with airlines. While this tactic can yield mixed results, experts suggest alternative strategies, highlighting the complexities of customer service interactions and the evolving legal and ethical considerations in the digital age.

Frustrated travelers start recording customer service phone calls. But does it work?

January 16, 2024January 13, 2024 by Christopher Elliott

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. 

Categories On Travel

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