JustFly charged me $500 for seat assignments — after I paid for my tickets

When Anne Lederhos needed to purchase air tickets between Boston and Rapid City, S.D., she visited JustFly.com, made a reservation and paid $1,575 for tickets on American Airlines. But when she received her credit card bill, there was also a separate charge for $578, listed as “seat assignments.” Read more “JustFly charged me $500 for seat assignments — after I paid for my tickets”

Yes, you can find an honest business. Here’s how.

If I used the words “honest” and “business” in the same sentence, would you burst into uncontrolled laughter? Uncontrolled, incredulous, laugh-until-you-cry kind of laughter? Read more “Yes, you can find an honest business. Here’s how.”

I sat through the timeshare presentation so where is my free cruise?

There’s no such thing as a free lunch — or in Mark Spurgeon’s case, a free cruise. Read more “I sat through the timeshare presentation so where is my free cruise?”

Help! My connection time was too short and I wasn’t allowed to fly!

When Kenneth Black’s flight on China Southern Airlines, booked through Travelocity, has a too-short connection time, he finds himself unable to travel. Yet neither the airline nor Travelocity is willing to help him get his money back. Can our advocates straighten out this fiasco? Read more “Help! My connection time was too short and I wasn’t allowed to fly!”

How to get your policy to cover you — special circumstances and all

“I’m at a loss,” Bill Dunn wrote to me recently. “I’m looking for advice on how to appeal a decision against my travel insurance claim.”

The problem: Dunn had bought travel insurance for a recent trip to see his nephew get married. Six weeks before his departure, he lost his job. Read more “How to get your policy to cover you — special circumstances and all”

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