The truth in this bedbugs case will blow your mind

Sherrie Peters’ bedbugs case makes me uncomfortable, and not just because it involves bedbugs. Read more “The truth in this bedbugs case will blow your mind”

Eaten by bedbugs on a cruise! Is this enough compensation?

A cruise can be a terrific culinary experience, from fine dining restaurants to the midnight buffet. But customers don’t expect to be on the menu.  Read more “Eaten by bedbugs on a cruise! Is this enough compensation?”

We declined to take this bedbug case. Here’s why.

When Sandy Sloane planned her 10-night trip to Prague, Berlin and London, she booked her family’s accommodations through Airbnb. After two nights at the first Airbnb in Prague, she was certain she had bedbug bites all over her body. What she did next (and what she didn’t do) made it impossible for us to take her case. Read more “We declined to take this bedbug case. Here’s why.”

Why should I pay for my stay in a bedbug-infested hotel?

When Julia Ingle books a four-day stay at a Days Inn in San Antonio through Hotwire.com, she isn’t expecting a broken box spring, bloodstained sheets and bedbugs. But that’s exactly what she gets. What she doesn’t get is a refund from Days Inn. Can our advocates help her get compensated for what she got? Read more “Why should I pay for my stay in a bedbug-infested hotel?”

Mugged and bugged in Paris — hey Hotwire, where’s my refund?

Rob Faunce’s trip to Paris is one he’ll remember – for all the wrong reasons.

First he was mugged. Then his room was infested with bedbugs. And to add insult to actual injury, although the hotel staff expressed sympathy for Faunce, they sent him back to Hotwire when he asked for compensation. And yes — Hotwire refused to issue Faunce a refund. Read more “Mugged and bugged in Paris — hey Hotwire, where’s my refund?”

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