While planning a trip to visit her family, Christine Edwards finds a great Payless deal for a three-day car rental. But when her grandmother unexpectedly dies, Edwards needs to extend her stay for the rest of the week. Suddenly, Payless blindsides her with a $1,872 bill. Now she wants to know if she is simply at the company’s mercy or if we can reverse this massive car rental overcharge. “Is she really just stuck with this massive car rental overcharge?”
Just after he rents a minivan from Avis, Michael Thomas has an accident. He thinks he’s covered by rental insurance through his credit card. Turns out, things are a lot more complicated. “I had insurance for this Avis rental. How can I still owe $8,000?”
Jean Charles Fourcade just wanted to enjoy a visit with his elderly father in France, but Avis put a dent in his plans by charging him well over the agreed-upon rate. Can we get Fourcade a refund? “Mon Dieu! Why is this Avis bill $600 more than expected?”
Patrick Novak rented a car for a week from Budget at its Edmonton airport facility in Alberta, Canada. During the rental period, between Jasper National Park and Banff, the car got a flat. Novak changed the tire and installed the emergency spare.
Novak’s case raises a question that may come up the next time you rent a car: What are your responsibilities for the repair of a car?
And there’s a question for us, too: Should we try to help him? “A flat tire and a surprise fee with Budget — can you guys fix this?”
Christine Downey is stuck with a surprise $1,490 bill for damaging her Budget rental car. She says she didn’t do it, but she may be out of luck. We’re wondering whether we should take this case. “A surprise fee for damaging her rental car, but she says she didn’t do it”