It’s mom vs. Frigidaire. Who will win?

Julie Faro’s Frigidaire washing machine is broken. With two kids and twins due any day, she needs it fixed — pronto. Does she have a fighting chance? Read more “It’s mom vs. Frigidaire. Who will win?”

This oven’s a dud. Why won’t KitchenAid fix it?

Donna DiRusso’s KitchenAid slide-in oven range doesn’t work as advertised, but why won’t the company fix it? Let’s find out. Read more “This oven’s a dud. Why won’t KitchenAid fix it?”

Hey Frigidaire, where’s my replacement refrigerator?

It takes Frigidaire two months to replace Missi McLean’s broken refrigerator. Then it delivers another appliance that doesn’t work. Can this Frigidaire be saved? Read more “Hey Frigidaire, where’s my replacement refrigerator?”

What should I do about my cursed Kenmore appliances?

Nicole Wildes’ new Kenmore appliances are a nightmare. Can she get them fixed without running up a big bill? Read more “What should I do about my cursed Kenmore appliances?”

What they don’t want you to know can hurt you

Filipchuk Oleg/Shutterstock
Filipchuk Oleg/Shutterstock
For several years, I’ve operated a customer service wiki, an underground website which contains the names, emails and addresses of company executives who can help consumers like you.

In the early days, I researched and published these names alone and at considerable risk, but now I’m lucky to work with a team of volunteers who make sure every name and address is up-to-date. (By the way, you can see the entire list of customer service executives here.)

And that brings me to today’s cautionary tale about customer service, which may inform your next buying decision.
Read more “What they don’t want you to know can hurt you”