Julie Faro’s Frigidaire washing machine is broken. With two kids and twins due any day, she needs it fixed — pronto. Does she have a fighting chance? “It’s mom vs. Frigidaire. Who will win?”
Donna DiRusso’s KitchenAid slide-in oven range doesn’t work as advertised, but why won’t the company fix it? Let’s find out. “This oven’s a dud. Why won’t KitchenAid fix it?”
It takes Frigidaire two months to replace Missi McLean’s broken refrigerator. Then it delivers another appliance that doesn’t work. Can this Frigidaire be saved? “Hey Frigidaire, where’s my replacement refrigerator?”
Nicole Wildes’ new Kenmore appliances are a nightmare. Can she get them fixed without running up a big bill? “What should I do about my cursed Kenmore appliances?”
For several years, I’ve operated a customer service wiki, an underground website which contains the names, emails and addresses of company executives who can help consumers like you.
In the early days, I researched and published these names alone and at considerable risk, but now I’m lucky to work with a team of volunteers who make sure every name and address is up-to-date. (By the way, you can see the entire list of customer service executives here.)
And that brings me to today’s cautionary tale about customer service, which may inform your next buying decision.
“What they don’t want you to know can hurt you”