Here to help
Cathy Driscoll booked a room at the Azul Sensatori, an all-inclusive resort in in Negril, Jamaica. She made the reservation through Orbitz.
The online travel agency charged her credit card $3,193 and sent her a confirmation.
Then it backed out.
Read more “Orbitz will now refund the money you spent when it canceled your hotel reservation in Jamaica”
Question: We recently made arrangements to go to visit the Aruba Marriott Resort & Stellaris Casino through a company called Cheap Caribbean. The hotel has an all-inclusive option, which includes meals, beverages and activities, and quoted us the price of $5,701.
Imagine the absolute horror we encountered when we got to the Marriott and were told that our reservation with them was for the room only — no all-inclusive. Since we booked an all-inclusive we took only a small amount of cash, which would not have been enough for a week’s worth of meals and liquid refreshments.
When we called Cheap Caribbean Customer Service from the Marriott check-in desk, they wanted another $3,000 to make it an all-inclusive. After many, many phone calls between Cheap Caribbean, Marriott and my daughter, Cheap Caribbean and the three of us agreed to split the additional cost just to get the matter resolved and behind us. We had already lost what equaled a whole day of our vacation and wanted to get on with enjoying the short time we had left.
We feel that we were ripped off by Cheap Caribbean. We were quoted a vacation deal and they should have honored it. We wrote to the president of Cheap Caribbean but never received an answer. Can you help us? — Esther Mikula, Tinley Park, Ill.
Answer: You shouldn’t have to pay twice for your all-inclusive vacation. Cheap Caribbean and Marriott should have honored your reservation without charging you more.
Read more “The Travel Troubleshooter: Help! I paid twice for my all-inclusive vacation”
Adam Salamon’s honeymoon did not go well.
His all-inclusive resort wasn’t what he expected. The food was lousy, the staff was rude, there were bed bugs and his travel agent didn’t care, he claims.
Although the companies involved in this vacation debacle offered some compensation, it wasn’t enough for Salamon. He wanted a full refund, and he wanted me to help him get it.
Here are the unpleasant details. (A warning to those of you who are squeamish: his account is somewhat graphic.)
Read more “Worst. Honeymoon. Ever.”
