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Elliott Report

Elliott Report

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AIRLINE STRIKE

Ellen LaGow gets downgraded on a Lufthansa flight. The airline promises her a refund for her business class tickets. But it's been five months and there's still nothing in her account.

Downgraded on a Lufthansa flight. Where’s my business class refund?

May 21, 2023May 19, 2023 by Christopher Elliott

Ellen LaGow and her husband face an inconvenient situation when their return flight from Prague to Denver gets canceled because of a Lufthansa strike. Though they had upgraded to business class, they’re unable to enjoy the same comfort when they rebook on a United flight the next day. Can they get a refund of the fare difference?

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