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Elliott Report

Elliott Report

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AIRLINE REGULATIONS

Sherry Fadely was denied boarding on her Aer Lingus flight in Madrid, despite having a ticket booked through Alaska Airlines. She spent $3,244 on a new ticket. After months of seeking a refund, Alaska Airlines agreed to refund her miles and pay $3,244 in compensation following advocacy, highlighting the complexities of code-sharing and the importance of knowing passenger rights under EU regulations like EC 261.

Denied boarding compensation: Why Alaska Airlines owes a $3,244 refund under EU261

May 23, 2025May 21, 2025 by Christopher Elliott

Sherry Fadely is turned away at the gate when she tries to board her flight in Madrid. Can she get compensation for being denied boarding? And who should pay her?

Categories The Travel Troubleshooter
As airlines tighten carry-on luggage rules, travelers face new challenges. Eddie Cannon's experience with Delta highlights the growing scrutiny. Discover essential tips for packing smarter, complying with regulations, and avoiding extra fees. Learn how to navigate the changing landscape of airline carry-on policies for a smoother travel experience.

Airlines are getting stricter about carry-on luggage. Here’s what to do about it.

May 12, 2025May 11, 2025 by Christopher Elliott

Are airlines tightening their carry-on luggage rules? Passengers like Eddie Cannon believe the answer is “yes.”

Categories On Travel
The new airline consumer protection rules target junk fees and guarantee refunds for significant delays. Yet, implementation hurdles and potential conflicts loom. Will these regulations truly benefit travelers this summer? Read on for insights.

Will new airline consumer protection rules help you when you fly this summer?

May 17, 2024May 11, 2024 by Christopher Elliott

You’ve probably heard about the new airline consumer protection rules that rolled out with a one-two punch last month. There were so many, it’s almost hard to keep track. And maybe you’re saying to yourself: Finally, I’ll have some rights when I fly.

Categories On Travel
In the wake of recent aviation incidents, many question the safety of air travel. Experts reveal telltale signs of potentially unsafe flights, especially in regions with lax aviation regulations. Learn key indicators and how to ensure a safer journey, from checking airline blacklists to selecting reputable carriers.

Is my flight safe? Here’s how to tell before you board

August 31, 2024January 20, 2024 by Christopher Elliott

Flying may be the safest way to travel, but it sure hasn’t felt that way lately.

Categories On Travel
Frontier Airlines overcharged Abbey Colville for her luggage on a recent flight from Denver to Detroit. Way overcharged her.

What should you do when an airline overcharges you for luggage?

November 21, 2024July 7, 2023 by Christopher Elliott

Frontier Airlines overcharged Abbey Colville for her luggage on a recent flight from Denver to Detroit. Way overcharged her.

Categories Advocacy, Featured

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