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Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
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AIRFARES

Airlines are surprising customers with unexpected kindness, such as shedding fees and offering free perks. This shift, influenced by government regulations and a surge in passenger complaints, aims to improve customer satisfaction and retain loyalty. While low-cost carriers like Spirit and Frontier lead this change, even legacy airlines are stepping up. However, experts warn that this newfound niceness might be short-lived and could eventually result in higher fares. Real, lasting change will only occur when passengers value service quality over cost, pushing airlines to consistently prioritize customer care.

Why are airlines being so nice to you?

July 15, 2024July 13, 2024 by Christopher Elliott

Airlines are shedding fees, giving away free stuff, and being extra nice to their customers. Has the world gone mad?

Categories On Travel
Thinking about a spring break vacation? You better think fast, because the 2025 spring break travel season will be busier -- and potentially more expensive -- than ever.

Here’s your insider guide to spring break travel in 2025

February 6, 2025January 25, 2024 by Christopher Elliott

Thinking about a spring break vacation? You better think fast, because the 2025 spring break travel season will be busier — and potentially more expensive — than ever.

Categories Ultimate Consumer Guides
Lisamarie Monaco never expected anyone to offer her a vacation do-over. She was staying at a resort hotel in Fort Lauderdale, and things were not going as planned.

When travel goes bad, can you get a vacation do-over?

January 19, 2024March 30, 2023 by Christopher Elliott

Lisamarie Monaco never expected anyone to offer her a vacation do-over. She was staying at a resort hotel in Fort Lauderdale, and things were not going as planned.

Categories On Travel

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