You probably know what Melanie Frazier felt like when she recently tried to book a flight from Portland, Maine, to Atlanta.
Maureen Kiely thinks she shouldn’t have to pay for new airline tickets on Aer Lingus. She wants our help getting that fee waived. But she doesn’t have any documentation to support her case. And without a paper trail, our advocates can’t help her.
When Karen Shiu tries to adjust her flight via the United Airlines website, she is shocked to find an additional $6,000 charged to her credit card. Can we help straighten out this online flight fiasco?
What’s an airline ticket? That’s not a trick question. Two major airlines — Delta Air Lines and United Airlines — are quietly challenging our most basic assumptions. Another major carrier is expected to do the same any day now. And passengers, and the government, are pushing back.
When Dondre Wise gives up her seat on a Spirit Airlines flight in exchange for vouchers, she’s told that she can use those vouchers at any time — but can’t use them to book a new flight. Can our advocates get Spirit to accept the vouchers instead of charging her for a new ticket?
Travel agents are supposed to help. But Rachel Jordan could be forgiven for thinking otherwise when her agent couldn’t — or wouldn’t — straighten out the ticketing errors United Airlines made with her family’s flights.
Just before Olga Boikess’ flight from New York to London, she falls ill. But she can’t cancel the flight. Now she wants credit for her missed flight. Can she get it?
Svetlana Belaia-Martiniouk bought airline tickets from Priceline, and while the price was right, the ticket was wrong. As a result, she had to shell out money to continue her journey to visit a sick aunt in Minsk. Can our advocates help Priceline make good on the error?
The rules of logic and reason don’t apply to airlines — not even when weddings are involved.
For decades, the lack of logic in airfares has driven savvy travelers to play all sorts of games — from throwing away a return ticket to getting off a plane at a connecting city for a less expensive fare.
If you’re looking for a cheap airfare, there’s good news, according to new research from the Global Business Travel Association
The Transparent Airfares Act of 2014, which only a few weeks ago had virtually no chance of passing, now seems
I need your help.
If you haven’t Googled a flight itinerary recently, you should try it.
In a word: fees. Lots and lots of fees.
All this talk of higher airfares begs for some perspective. The Bureau of Transportation Statistics just released its latest airfare data, which showed a record decline of 9.1 percent decline in ticket prices.