Did your great airfare suddenly disappear? Blame “dynamic pricing.”

You probably know what Melanie Frazier felt like when she recently tried to book a flight from Portland, Maine, to Atlanta.

She found a $257 fare — not a bad deal — but by the time she got around to booking the ticket online a few hours later, the price had risen to $441. Undeterred, she set up a fare alert through Google, and a week later, sure enough, the fare plunged to $246. Read more “Did your great airfare suddenly disappear? Blame “dynamic pricing.””

No documentation — no $2,600 refund

Maureen Kiely thinks she shouldn’t have to pay for new airline tickets on Aer Lingus. She wants our help getting that fee waived. But she doesn’t have any documentation to support her case. And without a paper trail, our advocates can’t help her. Read more “No documentation — no $2,600 refund”

Know what you are confirming before you click that confirm button!

When Karen Shiu tries to adjust her flight via the United Airlines website, she is shocked to find an additional $6,000 charged to her credit card. Can we help straighten out this online flight fiasco? Read more “Know what you are confirming before you click that confirm button!”

Do air travelers really want ‘basic economy’ fares? No, and here’s why.

What’s an airline ticket?

That’s not a trick question. Two major airlines — Delta Air Lines and United Airlines — are quietly challenging our most basic assumptions. Another major carrier is expected to do the same any day now. And passengers, and the government, are pushing back. Read more “Do air travelers really want ‘basic economy’ fares? No, and here’s why.”

Hey Spirit, why can’t I use these vouchers?

When Dondre Wise gives up her seat on a Spirit Airlines flight in exchange for vouchers, she’s told that she can use those vouchers at any time — but can’t use them to book a new flight. Can our advocates get Spirit to accept the vouchers instead of charging her for a new ticket? Read more “Hey Spirit, why can’t I use these vouchers?”