Did your great airfare suddenly disappear? Blame “dynamic pricing.”

You probably know what Melanie Frazier felt like when she recently tried to book a flight from Portland, Maine, to Atlanta.

She found a $257 fare — not a bad deal — but by the time she got around to booking the ticket online a few hours later, the price had risen to $441. Undeterred, she set up a fare alert through Google, and a week later, sure enough, the fare plunged to $246. Read more “Did your great airfare suddenly disappear? Blame “dynamic pricing.””

Know what you are confirming before you click that confirm button!

When Karen Shiu tries to adjust her flight via the United Airlines website, she is shocked to find an additional $6,000 charged to her credit card. Can we help straighten out this online flight fiasco? Read more “Know what you are confirming before you click that confirm button!”

Do air travelers really want ‘basic economy’ fares? No, and here’s why.

What’s an airline ticket?

That’s not a trick question. Two major airlines — Delta Air Lines and United Airlines — are quietly challenging our most basic assumptions. Another major carrier is expected to do the same any day now. And passengers, and the government, are pushing back. Read more “Do air travelers really want ‘basic economy’ fares? No, and here’s why.”

I got sick before my trip and couldn’t cancel my Norwegian flight

Just before Olga Boikess’ flight from New York to London, she falls ill. But she can’t cancel the flight. Now she wants credit for her missed flight. Can she get it? Read more “I got sick before my trip and couldn’t cancel my Norwegian flight”

Airfares make no sense, except when they do

For decades, the lack of logic in airfares has driven savvy travelers to play all sorts of games — from throwing away a return ticket to getting off a plane at a connecting city for a less expensive fare.

Read more “Airfares make no sense, except when they do”