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Elaine Simmons' cruise vacation turned into a nightmare when her NCL flight reservation vanished. Left scrambling at the airport, she paid an exorbitant $1,796 to secure alternative tickets. Despite pleading with NCL for reimbursement, they directed her to their travel insurance provider, AON, which rejected her claim. Even disputing the charge on her credit card proved futile. Exasperated and out of options, Elaine sought mediation. With resolve, she turned to an advocacy team, hoping they could compel NCL to take responsibility for their oversight and compensate her for the unexpected expense.

I paid an extra $1,796 to get to my cruise. Why won’t NCL reimburse me?

September 5, 2024February 28, 2024 by Christopher Elliott

After Elaine Simmons’ flight reservation is lost, she pays an extra $1,796 to get to her NCL cruise. Why won’t the cruise line help her recover the money?

Categories The Travel Troubleshooter

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