Airbnb froze my account and kept my $1,000. Can you help?
Daria Popova booked an Airbnb stay in Ireland from her home in Zaporizhzhia, Ukraine, an area near the front line but firmly under Ukrainian control. After Airbnb asked her to confirm her address, the platform permanently disabled her account, citing community standards violations she denies. Airbnb cancelled her booking but kept her $1,000 payment. Her formal appeals with full documentation including proof of residence received only automated responses refusing to restore the account or issue a refund. Some international services wrongly mark Ukrainian regions as disputed, creating discriminatory outcomes for residents.
