When William Mosley and his family are in a car accident in Yellowstone National Park, they need an accident report to file an insurance claim. So where’s their paperwork? “I need my accident report from the National Parks Service. Can you help?”
I don’t know what I was thinking when I tried to drive 1,100 miles in a straight shot.
“Hey, what’s your hurry?”
Question: My partner and I were recently booked on a cruise to the Caribbean through Carnival Cruise Lines. It was to be our first cruise and we were so excited. Unfortunately, we had some extremely bad luck. We flew to Miami two days early to spend some time there before the cruise. That first evening, I slipped and fell on some wet plywood that had been placed in a public park.
I broke my tibial plateau into several pieces — an injury that required immediate surgery. So we had to cancel the cruise and fly home.
We had booked the cruise through an online travel agent and they advised us that we would need to write Carnival a letter explaining the circumstances and inquiring about rescheduling the cruise or getting a refund. We did that in early May. We just found out that Carnival has decided to award us half our money back in shipboard credits if we book another cruise with them.
I find this “resolution” utterly unacceptable. I find it inconceivable that a company would willingly alienate a customer. We are not asking for special treatment; we just want to go on the vacation that we paid for. Can you help Carnival realize the error of its ways? — Jeff Allen, Denver
Answer: Ouch. It sounds like you took a painful fall in Miami, and Carnival’s response only added insult to an agonizing injury. In a perfect world, the cruise line would have offered you either a full refund or a redo of your cruise.
Unfortunately, it’s not a perfect world.
“I’ve fallen and I can’t get a refund for my cruise”