Arrested on vacation! Is this covered by trip insurance?

Tamra Corrigan’s husband was arrested on vacation after a car accident. Now Corrigan wants to know if Allianz, her travel insurance carrier, owes her reimbursement for this “trip interruption.” Read more “Arrested on vacation! Is this covered by trip insurance?”

I need my accident report from the National Parks Service. Can you help?

When William Mosley and his family are in a car accident in Yellowstone National Park, they need an accident report to file an insurance claim. So where’s their paperwork? Read more “I need my accident report from the National Parks Service. Can you help?”

Hey, what’s your hurry?

The road to Volcanoes National Park on Hawaii’s Big Island. / Photo by Christopher Elliott
I don’t know what I was thinking when I tried to drive 1,100 miles in a straight shot.
Read more “Hey, what’s your hurry?”

I’ve fallen and I can’t get a refund for my cruise

Question: My partner and I were recently booked on a cruise to the Caribbean through Carnival Cruise Lines. It was to be our first cruise and we were so excited. Unfortunately, we had some extremely bad luck. We flew to Miami two days early to spend some time there before the cruise. That first evening, I slipped and fell on some wet plywood that had been placed in a public park.

I broke my tibial plateau into several pieces — an injury that required immediate surgery. So we had to cancel the cruise and fly home.

We had booked the cruise through an online travel agent and they advised us that we would need to write Carnival a letter explaining the circumstances and inquiring about rescheduling the cruise or getting a refund. We did that in early May. We just found out that Carnival has decided to award us half our money back in shipboard credits if we book another cruise with them.

I find this “resolution” utterly unacceptable. I find it inconceivable that a company would willingly alienate a customer. We are not asking for special treatment; we just want to go on the vacation that we paid for. Can you help Carnival realize the error of its ways? — Jeff Allen, Denver

Answer: Ouch. It sounds like you took a painful fall in Miami, and Carnival’s response only added insult to an agonizing injury. In a perfect world, the cruise line would have offered you either a full refund or a redo of your cruise.

Unfortunately, it’s not a perfect world.
Read more “I’ve fallen and I can’t get a refund for my cruise”

Accidental tourist? Tips for maximizing happy coincidences — and avoiding the bad ones

Accidents happen when you travel.

The bad accidents — the fender-benders, the missed airline connections the unfortunate food-borne illnesses — are the ones that come to mind first, of course.

Here’s one from Cindy Barthi, a hotel reservationist from San Clemente, Calif. When she returned to the Esmeralda Renaissance hotel, after a fun weekend in Palm Springs, Calif., she suspected something was wrong.

“The valet attendants had some very sad faces as we approached them with our claim check,” she says. “The general manager met us and this is what he showed us: A palm tree had come down on our car during the winds.”

Oops. Good thing Barthi wasn’t in the car.
Read more “Accidental tourist? Tips for maximizing happy coincidences — and avoiding the bad ones”

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