Why is my insurance company asking for the same documents over and over and over?
John Christensen developed Deep Vein Thrombosis after his flight from Albuquerque to Auckland. He spent three days hospitalized in New Zealand and racked up $3,867 in medical bills before filing his Allianz Global Assistance travel insurance claim two weeks later. Five months passed while Allianz repeatedly asked for documents he had already submitted multiple times, with the claim status cycling back to “more information needed” without explanation. Most state insurance regulations require insurers to acknowledge claim receipt within 15 days and approve or deny within 30 to 45 days of receiving complete documentation. State insurance commissioners handle consumer complaints when insurers delay payment without specific explanation.