Is this Dell lost laptop a lost cause?
Benjamin Marmer orders a new computer from Dell. But it never arrives, even though Dell ships it via FedEx. Is his computer a lost cause?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Banned by Uber after I won my credit card dispute — can you help?
Scott Rosenblatt canceled his Uber Eats order but still had to pay for it. Now Uber is blocking his account. Can he get them to drop the charges and unfreeze his account?
Ms. Pat fan faces an Eventbrite fee fiasco. Can she get a refund?
Shira Newman buys one ticket to a Ms. Pat show but ends up with three. Why can’t she get a full refund for the two unwanted tickets? And why isn’t Eventbrite helping her?
Why won’t Assurant pay my cell phone damage claim?
When Jaime Oviedo damages her T-Mobile phone, the company promises her insurance will cover the repair. But now her insurance company, Assurant, refuses to help. Is there a way to get this straightened out?
Unauthorized $1,365 Tag Heuer PayPal charge: How to get your money back
There’s a $1,365 charge on Hank Hu’s PayPal account. Someone ordered a watch from Tag Heuer and shipped it to another state. Why won’t PayPal help him?
I changed my mind about my Sears dishwasher repair. Can I get my money back?
When John Bartolotta’s dishwasher breaks down, he asks Sears for help in fixing it. Then he decides to buy a new dishwasher instead. Can he get his prepaid repair fee refunded?
I ordered a pressure washer and it doesn’t work. Why won’t Amazon refund me?
The electric pressure washer Halley Thompson orders from Amazon doesn’t work. Why won’t Amazon let her return it for a refund?
Help! Duolingo won’t let me merge my accounts — will my streak end?
When Tom Hayes tries to combine his Duolingo accounts, he hits a snag. Why won’t the company help him?
Nordstrom return problem: I didn’t send them a worn rug!
When Lori Ashbaugh sends her rug back to Nordstrom, the company decides to keep the carpet and her money. How can she fix this Nortstrom return problem?
Brooklinen promised to refund my sheets. Why won’t it?
Why won’t Brooklinen refund Tracy Brom’s “hot and scratchy” sheets? After all, it promised her a refund.