When will they finally install my windows?
Robert Manari orders new windows, but after weeks of waiting, his patience has run out. Can these windows be saved?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
7 consumer secrets from the world’s smartest traveler
Can being a smart traveler make you a better consumer? As the author of How To Be The World’s Smartest Traveler, which is being published next month, I can confirm that it does.
Always check your order before you leave Popeyes
After a 45-minute wait, Mark Dixon gets the wrong order at a Popeyes restaurant in Buffalo. Just one problem: He doesn’t discover the mistake until he’s home.
The biggest complaint mistake you’ll ever make
If you have a gripe with a company — and let’s face it, at some point, everyone has a gripe with a company — here’s a cautionary tale about complaining.
Help! Dell is holding my “hot” computer hostage
Geri Bain’s “hot” computer is missing in action. Why won’t Dell repair it? And why won’t it return her laptop?
Is this story a fake? 5 ways you can tell
Not a day seems to go by that I don’t receive an email that commends me for my “well-written” site and asks, “Do you accept sponsored content and if so, how much you charge?”
A shocking problem with DirecTV
Patricia Wilson’s TVs are blown out. DirecTV blames her internal wiring, but she thinks the company has something to do with it. Now they’re at an impasse. Or are they?
Study: Loyalty programs make you buy more
For years, consumer advocates like me have been warning consumers like you that loyalty programs aren’t the “win-win” propositions companies claim they are.
Where’s my replacement TV from Wal-Mart?
Latonya Holloway’s TV stopped working. Good thing she bought the extended warranty from Wal-Mart. Or is it?
5 Secrets for negotiating the best price every time
No one wants to overpay for a product or service. But how do you know you’re getting the best rate? And if you’re not being offered the lowest price, how do you negotiate it?