Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Help! Marriott canceled my reservation and then went silent
Marriott cancels Cindy Tomlinson’s reservation at TownePlace Suites New York/Chelsea but won’t rebook her at another hotel. Was it something she said?
Help! eBay accepted my return but never sent a refund
When Gloria Lenoir received approval from eBay to return a recent purchase, she expected a prompt refund. Instead, the company sent her a notification that it had closed her case. How does she get eBay to reopen it?
His Dell laptop stopped working after a BIOS update. Does he deserve a refund?
After Jonathan Sinnwell updates the hardware drivers on his new Dell laptop, the device stops working. Dell can’t fix the problem. Does he deserve a full refund?
