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Elliott Advocacy is a nonprofit organization that offers free advice and advocacy for consumers. If you need help with any problem, please contact us through this form. You can also post your question on our public help forum. We’re here to help.

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ESCALATE YOUR CASE

As a public service, we post the names, numbers and email addresses of executives responsible for customer service at major companies.

Most Popular Companies

  • American Airlines
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Recently Updated Companies

  • Delta Auto Protect
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  • Alliant Credit Union
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This is a passport mistake you'll want to avoid.

How did a simple passport mistake end in a $17,766 travel disaster?

Ted Kelley says his wife made a simple passport mistake last year that snowballed into a $17,766 travel nightmare. The…

This traveler accidentally booked an illegal Airbnb

What happens if you book an illegal Airbnb?

What if you traveled half-way around the world only to find the Airbnb rental you booked is likely illegal? That's…

Walking around Los Angeles.

Yes, Los Angeles is a walkable city. Here’s how we discovered it.

Do you laugh out loud when you hear the words "walkable Los Angeles"? I used to, too, since LA has…

Why can't I use my United Airlines flight credit?

What good is $3,962 in a United Airlines flight credit if I can never use it?

David Poleshuck has $3,962 in a United Airlines flight credit through Expedia, and he wants to spend it. But neither…

If a host tells you to leave, shouldn't you get a refund?

If the host tells you to leave, shouldn’t you get a refund?

When Whitney Todd tried to check in to a Vrbo vacation rental, a property manager told her to leave. (Actually,…

What these extra charges from United Airlines?

What are all these extra charges from United Airlines?

Mary Bradley discovered hundreds of dollars in extra charges from United Airlines on her self-booked ticket. She can't figure out…

Visiting some of the hidden national parks.

Hidden national parks: Try these out-of-the-way destinations for your next vacation

It happened again. We visited a place, only to discover we were a short drive from a hidden national park.…

Warning. Not all rental cars come with unlimited miles. Michelle Couch-Friedman, author

Warning: Not every rental car comes with unlimited miles

Richard Wallerstein and his wife recently made an expensive car rental mistake when they assumed their reservation included unlimited miles.…

How to get great airline service.

This is how to get great airline service

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Why did her luggage go missing on the way to the cruise? Here's the surprising answer?

My luggage went missing on the way to the cruise. I want a full refund!

If your luggage goes missing on the way to your cruise, should you get a refund? Pamela Shane thinks so.…

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 We have been on several cruises, so to escape MN winter for a week, we booked a cruise on Princess…

Thomas edison state college NJ

 Hi, So I registered for online class for feb 2016 term at thomas edison state college in Trenton NJ. They…

Confirmation

 I have applied for the job in quickr I have got a call and they said we have * rounds…

VRBO Owner refusing to give refund

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 All, First thank you for the wonderful amounts of information contained in this forum. I've been reading through the various…

No notice from American Airlines for cancelled British Airways leg of award ticket

 In May 2019, I booked a round trip award ticket for travel in October 2019 on American Airlines (AA) from…

Options after Equipment change

 This is going to sound petty. My wife and I are flying from LAX to BOS on an American redeye…

Bookit.com

 Hi Everyone! Hotel package booked with book it for Jamaica this coming February 2020. Seven Guest are booked under the…

Traffic ticket in Italy two years ago

 Hello! My daughter and SIL went to Italy two years ago for their honeymoon. While there, they rented a car…

Refund for upgrade

 I just had a similar problem where my business class seat did not work on a flight. I tweeted Cathay…

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