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Elliott Report

Elliott Report

  • Home
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Most Popular

Editorial cartoon showing a confused balding middle-aged man in a white shirt and tie standing on his front lawn looking up at a small light blue mini refrigerator that has been mysteriously returned to his porch steps after being picked up by FedEx, illustrating how third-party seller returns can fail in unexpected ways

Walmart told me to donate my broken refrigerator — then things got strange

Editorial cartoon showing a worried gray-haired man at an outdoor table at a tropical resort with palm trees and ocean in the background, looking shocked at his laptop displaying "YOUR CREDIT SCORE" with a red downward-trending arrow, illustrating how a timeshare upgrade dispute caused his credit score to drop 43 points despite following the company's payment hold instructions

Help! My Hilton downgrade has left me in limbo

Watercolor editorial illustration of a father in a white shirt and red tie standing with his young son who carries a backpack at an American Airlines departure gate, with an American Airlines plane visible through the window beyond the closed gate door, illustrating how families get separated when airlines pull passengers from boarding lines and document involuntary bumping as voluntary

American Airlines claims I voluntarily gave up my seat, but that’s a lie

Editorial cartoon showing an anxious traveler in a blue polo shirt grimacing as he stuffs a large purple roller suitcase into an open green airport trash can, with empty seating areas and large glass windows visible in the background, illustrating the increasing trend of travelers abandoning their luggage at airports to avoid baggage fees

The great luggage abandonment: Why travelers are ditching their bags at the airport

Destinations

Architect Anders Lendager with a graying beard and dark bomber jacket gesturing with both hands as he speaks in front of his timber-clad TRÆ office building in the Sydhavnen port district of Aarhus, Denmark, with the wooden facade and large windows visible on the left and modern high-rise buildings, a construction crane, and a freight truck in the background under an overcast sky

Wooden skyscrapers, next-level recycling: How Aarhus wants to become one of the most sustainable cities in the world

Klaus Melbye, director of the Wadden Sea Centre, surveys wildlife at a dike in Wadden Sea National Park.

Sustainable tourism: Can visitors save Denmark’s Wadden Sea?

The Burgruine Trifels in Southwestern Germany's Palatinate region, which is undergoing a green transformation.

Germany has a 150-year-old rule about forests. It may be the sanest idea in travel right now.

If you’re a guest at the Villa Orange in Frankfurt, Germany, you may have one question at breakfast: "Where’s the Nutella?"

The German hotel that banned Nutella — and what it reveals about green travel’s biggest problem

Advocacy

Stylized illustration of a distressed traveler clutching his chest in front of a palm-lined hospital as medical staff wheel a patient on a gurney toward the entrance, evoking a vacation cut short by a family emergency.

The hotel refunded his money, but the booking site kept it anyway

Two worried teenage boys sit in an airport terminal holding boarding passes after an unaccompanied minor travel problem.

Unaccompanied minor service disaster: KLM left our boys stranded in Europe!

Soft pastel digital illustration of a young teenage girl with a messy brown bun and large worried eyes standing alone with her arms crossed and a small brown shoulder bag, beside her dark blue rolling suitcase, in the middle of a busy blurred airport terminal with other travelers and luggage in the background, illustrating a 13-year-old unaccompanied minor stranded at LAX after United Airlines denied boarding for a connecting flight the airline itself had authorized

United authorized my teen’s connecting flight, then left her stranded at LAX

Editorial cartoon illustration of an exasperated young man with messy brown hair and large round glasses looking upward in defeat while surrounded by towering stacks of white paper documents piled high on both sides and in front of him, illustrating the frustration of repeatedly submitting the same documents to a travel insurance company that refuses to process the claim

Why is my insurance company asking for the same documents over and over and over?

More from Elliott Confidential

  • I returned $3,990 in designer dresses — then my refund vanished
    June 4, 2026 by Christopher Elliott
    Debbie Rivet ordered the same evening gown from the London designer Safiyaa in two sizes, the Serendipity Pale Blue Long Dress at $1,995 each, planning to keep whichever fit and send back the other. When the dresses arrived, the fitted style was wrong for her occasion, so she requested a return authorization, shipped both back […]
  • Help! Alamo charged me $1,000 after my car battery died in the Swiss Alps
    June 3, 2026 by Christopher Elliott
    Kjell-Erik Berggren rented a car from Alamo at Geneva Airport for a six-day trip through Switzerland, and it worked perfectly until the last morning. Staying in a mountain village at 1,500 meters, he and his group woke to a cold, frosty morning and a car that was completely dead: no lights, no starter, nothing. Roadside […]
  • The hotel refunded his money, but the booking site kept it anyway
    June 2, 2026 by Christopher Elliott
    When John Moss's stepfather was rushed to the hospital, he knew his Florida vacation was over before it started. He contacted Traveluro, the site where he had booked a nonrefundable $615 stay at the Hilton Melbourne Beach, and sent hospital records proving the family emergency. The hotel understood and agreed to cancel without penalty, releasing […]
  • Premium creep: How the travel industry downgraded you for profit 
    June 1, 2026 by Christopher Elliott
    Remember when you could check a bag, choose your seat, and stretch your legs on a flight without paying extra? It is not an urban legend. You used to be able to do all three at no additional charge. A 34-inch seat pitch was once standard in economy class. Today the industry calls that same […]
  • Are travel companies doing enough to protect your booking data?
    May 31, 2026 by Christopher Elliott
    The message arrives by WhatsApp and feels completely real, because it is built from real information: your hotel, your dates, your confirmation number. Someone claiming to manage the property warns that your room is at risk unless you verify your card right away. Security researchers call this reservation hijacking, a targeted phishing scheme that leans […]

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