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Help! Delta downgraded us and refused to pay for a place to sleep
August 19, 2026 by Christopher Elliott
They are both over 75. Up at 2 a.m., delayed by a storm, then held on the ramp in Atlanta waiting for a gate until the Boise connection was long gone. An agent suggested they rent a room to rest.
Avis said she smoked in her rental car, but she had an alibi
August 18, 2026 by Christopher Elliott
Avis billed Tasha Huebner $450 to deep clean a car she says she returned in pristine condition. The charge was for smoking. She does not smoke. Neither does her passenger. Rental agreements leave odor claims entirely to the company's judgment.
No-service summer: Why your vacation feels so cheap (but costs so much)
August 17, 2026 by Christopher Elliott
You booked a first class seat expecting a hot meal. What arrives is a basket of lukewarm popcorn, because the airline quietly stopped serving meals on that route. Across travel, prices have held steady while the things they bought disappeared.
Nobody was unruly, but the flight got canceled anyway
August 16, 2026 by Christopher Elliott
A Porter Airlines flight from Victoria to Toronto never left the ground because one young child would not stay in a seat belt. Nobody was unruly. No crew instruction was defied. The aircraft could not legally take off that night.
States are doubling down on consumer protections. But why do airlines get a pass?
August 15, 2026 by Christopher Elliott
Federal preemption was the last thing on Jamie Baltus's mind when she booked her tickets from Chicago to Cairo. Then war broke out, her airline refused a refund, and she learned that no state in America can touch an airline.

Letter to the editor

Your airport lounge pass Is worthless—unless you do this

America gave the world the gift of travel. Now it’s destroying it.

Where’s the red line on airline fees?

No more digital detoxes? Why you should keep your phone with you when you travel

In Queenstown, tourism sustainability comes down to earth

From earthquake rubble to carbon zero: Here’s how Christchurch is building a greener city

Can Wellington become the world’s first zero-waste capital?

A New Zealand ecosanctuary with a 500-year plan to turn back the clock

Avis said she smoked in her rental car, but she had an alibi

No, blood on the walls does not count as a vacation rental amenity

The laws of physics say you can’t be in two places at once—unless you have a Capital One card

Is this the worst check-in policy in the history of travel?

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