The MTA (Metropolitan Transportation Authority) is a public transportation agency responsible for operating and maintaining transit systems, including subways, buses, and commuter trains, in the New York City metropolitan area.
MTA Responsiveness rating
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What you need to know about MTA
The company responds to most customer complaints in a satisfactory manner.
- MTA’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with MTA with our insider guide or through its executive contacts.
- MTA’s customer service policies are standard. Here are our frequently asked questions about MTA.
MTA customer service response times
XXX’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | |
| Email support | |
| Live chat | |
| Social media | |
| Help center/FAQ |
How to resolve a problem with MTA
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.MTA mailing address
2 Broadway
New York, NY 10004
MTA loyalty program
MTA social media channels
TikTok
YouTube
MTA executive customer service contacts
Primary Contact
2 Broadway
New York, NY 10004
Primary Contact
2 Broadway
New York, NY 10004
Primary Contact
2 Broadway
New York, NY 10004
MTA customer service policies
MTA self-service links
How can I contact the MTA customer service?
Call (877) 789-6669.
When is the MTA customer service available?
Customer service is available 24/7.
What if I have toll violations?
Information on toll violations and how to address them can be found on the MTA’s website, along with details about the penalties and how to resolve them.
Does the MTA have a WhatsApp service?
Yes, you can find the link to the WhatsApp service here.
Are there any discount programs available for tolls?
Yes, discounts are available through E-ZPass, and you can manage your account online to ensure you receive the lowest toll rates.
How to get professional help with your MTA problem
If you need help with MTA, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of MTA?
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Utterly incompetent agents, OMNY or MTA, by phone or inperson. I was given misinformation by EVERYONE with whom I spoke!