MTA
The MTA (Metropolitan Transportation Authority) is a public transportation agency responsible for operating and maintaining transit systems, including subways, buses, and commuter trains, in the New York City metropolitan area.
Telephone
Main : (877) 789-6669
What you need to know about MTA
The company responds to most customer complaints in a satisfactory manner.
- MTA’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with MTA with our insider guide or through its executive contacts.
- MTA's customer service policies are standard. Here are our frequently asked questions about MTA.
How to resolve a problem with MTA
Try self-service first
Use our proven resolution methods.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Frequently asked questions about MTA
Call (877) 789-6669.
Customer service is available 24/7.
Information on toll violations and how to address them can be found on the MTA's website, along with details about the penalties and how to resolve them.
Yes, you can find the link to the WhatsApp service here.
Yes, discounts are available through E-ZPass, and you can manage your account online to ensure you receive the lowest toll rates.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published September 5, 2024. Updated January 6, 2026.