ASICS America is the American branch of ASICS, a company that designs and manufactures athletic footwear, apparel, and accessories.
ASICS America Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate ASICS America
What you need to know about ASICS America
Customer service experiences with ASICS America can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- ASICS America’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with ASICS America with our insider guide or through our executive contacts.
- ASICS America’s customer service policies are standard. Here are our frequently asked questions about ASICS America.
ASICS America customer service response times
ASICS America’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response times can vary, but typically customers can expect to wait a few minutes to speak with a representative during business hours. Call (855) 233-3120. ASICS America customer service is available 24/7. |
| Email support | Email inquiries usually receive responses within 24 to 48 hours, though it may take longer during peak periods. Email customercare-us@asics.com |
| Online contact form | Similar to email, responses to the online contact form typically take 24 to 48 hours. |
| Live chat support | No live chat support is available. |
| Social media | Response times on social media platforms such as X, Instagram, or Facebook may range from a few hours to a day, depending on the volume of inquiries. |
How to resolve a problem with ASICS America
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
ASICS America mailing address
7755 Irvine Center Drive
Suite 400
Irvine, CA 92618
ASICS America loyalty program
The OneASICS is a loyalty program that offers free shipping on orders over $50, exclusive discounts, birthday rewards, free returns, and access to member-only styles and promotions. Members also enjoy priority customer service and can participate in special sweepstakes and referral rewards.
ASICS America social media channels
ASICS America executive customer service contacts
Primary Contact
7755 Irvine Center Drive
Suite 400
Irvine, CA 92618
Secondary Contact
7755 Irvine Center Drive
Suite 400
Irvine, CA 92618
Chief Executive
7755 Irvine Center Drive
Suite 400
Irvine, CA 92618
How can I contact ASICS America customer service?
Call (855) 233-3120 or email customercare-us@asics.com.
When can I contact ASICS America customer service?
ASICS America customer service is available 24/7.
Does ASICS America customer service have an online contact form?
Yes, you can find ASICS America’s online contact form here.
How to get professional help with your ASICS America problem
If you need help with ASICS America, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
