If your hotel price drops by $1,000, this is how to get a refund

What happens if your hotel price drops after booking your room — by $1,000? That’s what Jackie Ng wants to know. She booked a hotel in Singapore that dramatically reduced its rates after Ng prepaid for her nonrefundable stay. She thought that the Hotels.Com best rate guarantee would protect her. But the online booking agent swiftly rejected her $1,000 price reduction refund request.

The surprising reason why might leave you as bewildered as Ng. Read more “If your hotel price drops by $1,000, this is how to get a refund”

Can you find my missing Asiana Airlines refund?

After Asiana Airlines drops a leg of Alyssa Jean Esteba’s flight from Toronto to Manila, she wants her money returned. But Expedia can’t seem to help. Can this advocate help find her Asiana Airlines refund? Read more “Can you find my missing Asiana Airlines refund?”

Why was she denied boarding on EasyJet?

Atif Shabbirdin’s wife is denied boarding on EasyJet because a representative incorrectly believes she doesn’t have the right visa to fly from Spain to England. Even after the airline promises a refund of her airfare and out-of-pocket expenses, EasyJet leaves her waiting. What’s going on? Read more “Why was she denied boarding on EasyJet?”

Viator canceled the tour. I want my money back

After Viator canceled Char Fischer’s walking tour without notice, the company refuses to answer her calls — or issue a refund. What gives? Read more “Viator canceled the tour. I want my money back”

I canceled my hotel room. Why did Expedia deny the refund?

After Carol McLaughlin cancels her stay at a hotel in Segovia, Spain, she’s sure Expedia will refund her money. But when the hotel claims it never received her cancellation request, who will Expedia believe? Read more “I canceled my hotel room. Why did Expedia deny the refund?”