Viator canceled the tour. I want my money back

After Viator canceled Char Fischer’s walking tour without notice, the company refuses to answer her calls — or issue a refund. What gives? Read more “Viator canceled the tour. I want my money back”

I canceled my hotel room. Why did Expedia deny the refund?

After Carol McLaughlin cancels her stay at a hotel in Segovia, Spain, she’s sure Expedia will refund her money. But when the hotel claims it never received her cancellation request, who will Expedia believe? Read more “I canceled my hotel room. Why did Expedia deny the refund?”

I only stayed at the Marriott one night before my cruise!

Before her recent cruise, Elizabeth Maglione stayed just one night at the Courtyard Marriott Miami Downtown/Brickell. Later she realized the hotel charged her gift card for two nights and she asked for a refund. Now the hotel wants to issue a future travel credit.  Read more “I only stayed at the Marriott one night before my cruise!”

If you want Iberia to pay for your lost luggage, this is what to do

Benedict Valenti’s wife’s luggage is lost — and then found — by Iberia Airlines. In the interim, she buys $495 worth of clothing and toiletries. Why is the airline balking at reimbursing her? Read more “If you want Iberia to pay for your lost luggage, this is what to do”

Alitalia lost my luggage. So where is the $ 1,579 it promised me?

When Alitalia loses Jeffrey Reed’s luggage, it promises to pay him $1,579. But four months later, he’s still waiting. Read more “Alitalia lost my luggage. So where is the $ 1,579 it promised me?”