After a Booking.com price error, am I stuck with this room?

The rate for Carrie Cleveland’s apartment in Brooklyn is $125 a night, not the $46 to which she agreed when she made the reservation. Her online agency gives her one choice: pay the new rate. What can she do about this Booking.com price error? Read more “After a Booking.com price error, am I stuck with this room?”

What is FlixBus and why did it leave them stranded?

After FlixBus cancels three of his rides, Martin Yeung wants the company to cover his expenses. But does the contract allow that? Read more “What is FlixBus and why did it leave them stranded?”

I was bumped by WOW Air — so where is my refund?

More than a year ago, Robert Weinper and his daughter were bumped by WOW Air on their return flight from Paris to Toronto. The airline promised 400 euros each as compensation but never sent the check. What’s the hold-up?
Read more “I was bumped by WOW Air — so where is my refund?”

This ticket credit is worthless! Can you help me?

When Maureen Cosentino flies from Dublin to Chicago, Aer Lingus takes back one of her much-needed extra seats. In return, it refunds the seat, gives her a ticket credit she can’t use and an apology. But is that enough? Read more “This ticket credit is worthless! Can you help me?”

How did she make two accidental Airbnb bookings?

No one needs more than one Airbnb rental in Paris at a time. So why did Virginia Wong recently end up with not one, but two accidental Airbnb bookings in the City of Lights? Read more “How did she make two accidental Airbnb bookings?”