The airline owes me a refund. What can I do?

What if an airline owes you a refund, but refuses to return your money?  That’s the question Scott Cocking recently brought to the Elliott Advocacy team. Read more “The airline owes me a refund. What can I do?”

Why you should never report a credit card charge as fraudulent when it isn’t

Warning: Buyer’s remorse is never a valid reason to report a credit card charge as fraudulent. But that’s exactly what Philip Paul did when he came down with the post-purchase blues after he bought a vacation club membership. Now he wants to know if the Elliott Advocacy team can help unravel this mess. Read more “Why you should never report a credit card charge as fraudulent when it isn’t”

This is a dirty ski resort rental! I want a refund

Anna Weinstein wants a refund for a dirty ski resort rental that she rejected upon arrival. Can Vrbo, the site through which she booked the condo, help her — or does she need a consumer advocate? Read more “This is a dirty ski resort rental! I want a refund”

Why did United Airlines strand me in Frankfurt? I want a refund!

After a 40-hour flight delay from San Francisco, Sandra Gronenberg finds that United Airlines has left her stranded in Frankfurt without a connecting train ticket home as agreed. Now she wants a refund for the new tickets that this oversight forced her to buy.

Can I help untangle this mess? Read more “Why did United Airlines strand me in Frankfurt? I want a refund!”

Will Norwegian Air ever refund my Eurostar tickets?

When Norwegian Air Shuttle cancels Andrew Brown’s flight to London, it rebooks him to Paris. An airline representative suggests he take a train to his final destination and promises to refund the Eurostar tickets. But now the company changed course and won’t pay. Is he out of luck? Read more “Will Norwegian Air ever refund my Eurostar tickets?”