Why did United Airlines cancel Lauren Daly’s flight from Monterey to Los Angeles? And why does it want her to pay $900 for a new ticket? Looks like a job for the Travel Troubleshooter.
Leah and John Tall book code-shared business class flights on British Airways. But their itinerary doesn’t provide the minimum connection time required during their return trip. They find themselves seated in economy class, and the airlines involved won’t refund their involuntary downgrade. Can our advocate help the Talls get their money back?
When Angela Chen arrives late in the evening to her scheduled motel, she is surprised by the locked front door. Eventually, some other guests allow her in, but that’s just the beginning of this nightmare hotel experience. Now she wants American Express to give her a refund for this stay. Should it?
Sheila Couch is looking forward to a tropical island getaway with her beau when a work-related emergency puts a sudden end to their plans. Believing that the Expedia insurance she had purchased will protect her prepaid fees for this trip, she files a claim for a refund. But will an Expedia error lead to a $1,300 loss?
Expedia won’t refund part of Susan Long’s airline ticket and she needs our help. The contract is clear, but maybe her online agency is confused.
After John Duncan pays for his vacation rental, the owner goes into radio silence. He doesn’t think he’ll have anywhere to stay. Can he get a refund before his vacation is ruined?
When Sridhar Jujala cancels his nonrefundable tickets, he thinks British Airways will offer a full refund. But it doesn’t. Is there a way to clear up this misunderstanding and get some of his money back?
Michael Donato has a Travel Up problem — and it’s bringing him down. He booked a nonrefundable hotel room in Florida through the site. Then a spring storm blew up his vacation plans. Can he still get a refund?
When Holland America changes the port for a Chilean cruise, Robert Houston and his wife have to scramble to change their tickets. Should the cruise line help them, or are they on their own?
Kevin Kiernan has many memories of his recent trip to Australia, but shattering the TV screen in his Melbourne hotel room isn’t one of them. So why is he being charged for a replacement?
Something’s wrong with Shawn Messonnier’s car: His Budget rental is on the wrong side of the island. The car rental company’s fix is less than ideal. It wants him to pay $500, plus “mandatory” roadside assistance and insurance. Is there any hope for a refund?
An Expedia mistake has Victor Wilson’s vacation plans in peril. The company promises to refund his money. So where is it?
Mohammad Samadpouriejavid plans to take a winter break and spend a few days on the warm, sunny beaches of the Bahamas. He’s not intending to stay indefinitely. So when an Expedia error schedules him on a one-way journey with no return, he needs our help.
Nicaragua is in a deadly crisis. But Gregory Green planned his family’s summer vacation there months before the turmoil began. When he receives a rejection of his Spirit Airlines refund request, he turns to the Elliott Advocacy team. Can we help?
When Tiemi Washington’s airline cancels her flight from Paris to Reykjavik, Iceland, it promises her money back. Now she wants to know: Why won’t WOW Air refund my canceled flight?
Delta Air Lines denies James Rees’ wife boarding, blaming a “system error.” The second time, a representative makes her husband buy a new ticket from Detroit to Puerto Vallarta, Mexico. How did that happen — and are they entitled to a refund?
Jacob van Ruiten books Delta Air Lines tickets from Seattle to Amsterdam and back in Economy Comfort. Then Delta changes its schedule and wants to charge him more. Is there a way to fix this? And what does this have to do with a forum? Find out.
Koji Kawana and his family are looking forward to an exciting five days in New York City. The group has a tight schedule with plenty of activities planned. However, he hasn’t planned for the Airbnb nightmare that is about to confront him. When Kawana pulls back the sheets on the beds in their rental, he discovers blood and urine staining both mattresses. So why won’t Airbnb refund his money for this horrible rental?
Thomas Pettit wants a change fee waiver from United Airlines. His grandson, who is in the military, can’t get leave during Petit’s visit to South Korea. And now Pettit wants to cancel his planned trip to Seoul. Can he negotiate a lower fee from the airline?
After witnessing a horrific crime in front of her home, Holly Jackson needed to cancel the Spirit Airlines tickets she purchased through CheapOair.com. The online travel agency wouldn’t help her, and Spirit initially said it “couldn’t” help her. Now what?
Jocelyn Wong-Rolle’s husband’s name is misspelled on his air ticket, purchased through Tripmasters. “We’re working on it” is the only response Wong-Rolle receives to a name change request. Since Tripmasters won’t talk to Wong-Rolle, will it talk to our advocates and do the name change?
After WOW Air cancels Joseph Hopkins’ flight, he files a claim under EU 261, the European consumer protection regulation. It’s been almost six months and the claim is still “in process.” Where’s the money?
When Celebrity changes Issam Manna’s itinerary, he’s left holding a big bill for airline tickets. Should the cruise line take some responsibility for the extra costs?
When Expedia truncates her daughter’s name on an airline ticket, Melissa Cassill’s Greece vacation is in jeopardy. Will she be able to fly with her baby?
Some of our cases are relegated to the Case Dismissed file simply because of the attitude of the consumer. Bonnie Lym’s story was almost one of them.
When Crystal Cruises changes Elizabeth Facey’s itinerary, it tries to charge her more. Does she have to pay?
No one needs more than one Airbnb rental in Paris at a time. So why did Virginia Wong recently end up with not one, but two accidental bookings in the City of Lights?