If you want Iberia to pay for your lost luggage, this is what to do

Benedict Valenti’s wife’s luggage is lost — and then found — by Iberia Airlines. In the interim, she buys $495 worth of clothing and toiletries. Why is the airline balking at reimbursing her? Read more “If you want Iberia to pay for your lost luggage, this is what to do”

Alitalia lost my luggage. So where is the $ 1,579 it promised me?

When Alitalia loses Jeffrey Reed’s luggage, it promises to pay him $1,579. But four months later, he’s still waiting. Read more “Alitalia lost my luggage. So where is the $ 1,579 it promised me?”

This Greyhound delay left her stranded and she wants a refund

After Vivian Pisano experiences a 10-hour Greyhound delay, the motorcoach operator leaves her waiting for a refund. It’s been weeks since her bus trip to nowhere. Maybe it’s time to call a consumer advocate. Read more “This Greyhound delay left her stranded and she wants a refund”

You’re not paranoid. Someone is watching you — it’s Thrifty Car Rental!

As Marc Markowitz drives out of the Thrifty Car Rental lot in St. Louis, he has no idea that his whereabouts are being tracked. But when he returns the car, he receives an expensive surprise — someone was watching. Read more “You’re not paranoid. Someone is watching you — it’s Thrifty Car Rental!”

Can Travelocity help get my flight refund?

Erin Vuono just wants an Air India flight refund. Her online travel agent, Travelocity, can’t help her. Can this consumer advocate secure that flight refund? Read more “Can Travelocity help get my flight refund?”