Why you should never report a credit card charge as fraudulent when it isn’t

Warning: Buyer’s remorse is never a valid reason to report a credit card charge as fraudulent. But that’s exactly what Philip Paul did when he came down with the post-purchase blues after he bought a vacation club membership. Now he wants to know if the Elliott Advocacy team can help unravel this mess. Read more “Why you should never report a credit card charge as fraudulent when it isn’t”

This is a dirty ski resort rental! I want a refund

Anna Weinstein wants a refund for a dirty ski resort rental that she rejected upon arrival. Can Vrbo, the site through which she booked the condo, help her — or does she need a consumer advocate? Read more “This is a dirty ski resort rental! I want a refund”

Why did United Airlines strand me in Frankfurt? I want a refund!

After a 40-hour flight delay from San Francisco, Sandra Gronenberg finds that United Airlines has left her stranded in Frankfurt without a connecting train ticket home as agreed. Now she wants a refund for the new tickets that this oversight forced her to buy.

Can I help untangle this mess? Read more “Why did United Airlines strand me in Frankfurt? I want a refund!”

Will Norwegian Air ever refund my Eurostar tickets?

When Norwegian Air Shuttle cancels Andrew Brown’s flight to London, it rebooks him to Paris. An airline representative suggests he take a train to his final destination and promises to refund the Eurostar tickets. But now the company changed course and won’t pay. Is he out of luck? Read more “Will Norwegian Air ever refund my Eurostar tickets?”

How can I get off of the Do Not Rent list?! This is not my mistake

Heather Steele just landed on the Do Not Rent list of her favorite car rental company. She says she’s been a great customer of Hertz for many years and the banishment has her flabbergasted. But a dispute over a prepaid car rental refund sent her account to collections and earned her a spot on the blacklist.

Now Steele is asking the Elliott Advocacy team to step in and clear her name. She wants to be removed from the Do Not Rent list and have her account returned to good standing.

Can we do it? Read more “How can I get off of the Do Not Rent list?! This is not my mistake”