How did my Travelocity credit make its way to Japan?

When George Cole plans a trip to Hawaii and then cancels, Travelocity gives him a credit to use within one year. The problem comes when he tries to book a new vacation.  How did his Travelocity credit end up in Japan? Read more “How did my Travelocity credit make its way to Japan?”

Can you help find my missing VRBO refund, please?

Kimberly LaRocca wants me to find her missing VRBO refund. The site took her money, but she never received the apartment she rented in New York. What’s going on here? Read more “Can you help find my missing VRBO refund, please?”

My son got sick in the hotel room. Now the manager wants me to pay for a new carpet!

During her recent visit to a Sheraton in New Hampshire, Anna Eardley’s son got sick in the hotel room. All over the room. After spending the rest of the night cleaning up the mess, she left a hefty tip and drove home at dawn. So why did she later receive an angry call from the manager telling her that she must pay for extensive damage in the room — including all new carpet?  Read more “My son got sick in the hotel room. Now the manager wants me to pay for a new carpet!”

Help! I took a gamble on an Airbnb rental in Las Vegas — and lost

When Mary Gaetz-Scholtz planned a trip to Las Vegas, she was not anticipating that her biggest gamble would be on her booking with Airbnb. Unfortunately, this thoroughly unsatisfactory illegal Airbnb rental was anything but a winner, and now Scholtz wants a complete refund. Can we help? Read more “Help! I took a gamble on an Airbnb rental in Las Vegas — and lost”

Delta Air Lines rejected me and my valid travel documents!

Lin Wang takes the domestic leg of her Delta Air Lines journey to China without incident. The problem comes when she tries to board the international portion of her trip using an expired Chinese passport and a notice from the Chinese embassy. She explains that these are valid travel documents for her to enter China, but the gate agent is unconvinced, and she’s denied boarding.

Now she wants to know who is responsible for this travel fiasco. Read more “Delta Air Lines rejected me and my valid travel documents!”