Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
The Transportation Security Administration has ordered airlines to perform a manual pat-down screening of all passengers on inbound international flights, “concentrating on upper legs and torso,” according to a memo sent to US Airways employees. The search must be performed by airline personnel during the boarding process, in addition to the regular screening at the checkpoint.
Our friends at the Transportation Department have unleashed a blizzard of airline rule changes on us this morning.
The Transportation Security Administration is promising a “full review” after the release of an unredacted version of its Screening Management Standard Operating Procedures over the weekend.
Ever wished there was a law that forces airlines to disclose all extras on their tickets? Right up front. While you’re shopping for flights.
Here’s a heart-warming story for the Thanksgiving holiday: James Thomson and a longtime friend, who is suffering from terminal cancer, ran into trouble with their flights from San Francisco to Bali. One leg of Thompson’s flight was canceled, which threatened to end his friend’s final vacation.
Airline food. No, that’s not the punchline to a joke.
The foreclosure crisis isn’t just affecting homeowners. It’s also hitting hotel guests.
And they were not tears of joy at having found a bargain. Elizabeth Hutton’s mother, Mary Ellyn, bought a round trip ticket from Cincinnati to Tallinn, Estonia, with stopovers in Newark and Stockholm. But something was wrong with the reservation, and she had to pay for another flight.
Regular readers of this site are familiar with car rental companies’ no-rent lists. But did you know that there are other instances in which a company might refuse you a car — even if you have a completely legitimate reservation?
