Can the Palladium Travel club just refuse my refund like this?

Charles Berger’s dreams of a future filled with fun family vacations prompted him to to invest in the Palladium Travel Club. But now those dreams have turned to nightmares as he tries to sift through all the additional fees and blackout dates. Will he ever be able to enjoy his “investment”?

The tale of a dirty VRBO rental with a “lady” trying to crawl in the window

When Carrie Martin and her family arrive to their latest VRBO rental they are initially put off by the lack of cleanliness of the unit. That concern is quickly replaced when they hear a disturbance outside their bedroom window. Through the darkness they see someone on a ladder trying to get in. The police take care of that problem, but will VRBO take care of Martin’s refund?

This Greek YOLO cruise might make you glad that you only live once

Among the promises made by Sail In Greece Adventures is that the cruise will be “an unforgettable memory that will be kept forever.” But the memories that international travelers Chelsea Hudson and Samantha Weiss took away from the cruise are nothing like the ones in the company’s promotional video.

Did Hotels.com bamboozle this traveler?

Tina Landess Petrich thinks she might have been Bamboozled by Hotels.com. She contacted our advocacy team after she booked a two-night stay in Venice at a special nonrefundable rate. But “seconds” after she pressed confirm, she noticed hefty additional fees included in the total. Has she been the victim of a scam?

Help! I’m being limited to 15 booze drinks per day on my Princess cruise

Joan Barrett says that she was enticed to book her next Princess cruise by the lure of an unlimited alcoholic beverages package. Now she is asking for our help because the cruise line is limiting her to “just” 15 cocktails per day.

Her cruise to Cuba was scuttled, but what about the refund?

A cruise to Cuba is a dream for many people, but there are specific rules that a company must follow and a special certification it needs to run a cruise. When Pamela Gillet booked her dream cruise to Cuba with Pearl Seas Cruises, she assumed the company had secured permission to run the trip it sold her.

They booked a cruise. Then they found out how long it would take to get to the port.

When Carole Schachter and her husband booked a cruise vacation in the U.S. Pacific Northwest, they were looking forward to winding along the Columbia and Snake Rivers. But they didn’t factor travel time to the ports of embarkation and disembarkation into their plans — or a penalty for canceling their trip.

Why would I need a U.K. driver’s license to rent a car in Florida?

When Keith Montgomery went to pick up his rental car in Fort Lauderdale, Fla., he had his driver’s license handy. But the rental car facility refused to rent him the car for which he’d prepaid, and forced him to pay for a new rental car. That’s because Montgomery is a dual U.S.-U.K. national who lives in London, and he needed his British driver’s license, which he didn’t have available.

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