Charles Berger’s dreams of a future filled with fun family vacations prompted him to to invest in the Palladium Travel Club. But now those dreams have turned to nightmares as he tries to sift through all the additional fees and blackout dates. Will he ever be able to enjoy his “investment”?
When Carrie Martin and her family arrive to their latest VRBO rental they are initially put off by the lack of cleanliness of the unit. That concern is quickly replaced when they hear a disturbance outside their bedroom window. Through the darkness they see someone on a ladder trying to get in. The police take care of that problem, but will VRBO take care of Martin’s refund?
Winnie Lanoix’s mother dies before she can visit her in Fort Myers, Fla. But neither her online travel agent, JustFly, nor American Airlines, will refund her fare. Why not?
Jennifer Stumm’s instrument case tugs at our heartstrings because LATAM Airlines refused to issue her client a ticket for his cello.
Among the promises made by Sail In Greece Adventures is that the cruise will be “an unforgettable memory that will be kept forever.” But the memories that international travelers Chelsea Hudson and Samantha Weiss took away from the cruise are nothing like the ones in the company’s promotional video.
Nona Novak’s vacation to Puerto Rico is disrupted when hurricane Maria shuts down her hotel. Why won’t American Airlines Vacations refund her trip?
Pat DiPersia and his wife, Rebecca, took one look at the hotel they had booked through Groupon and knew they didn’t want to stay there. It was filthy, and basic amenities were missing.
Some of our cases are relegated to the Case Dismissed file simply because of the attitude of the consumer. Bonnie Lym’s story was almost one of them.
Tina Landess Petrich thinks she might have been Bamboozled by Hotels.com. She contacted our advocacy team after she booked a two-night stay in Venice at a special nonrefundable rate. But “seconds” after she pressed confirm, she noticed hefty additional fees included in the total. Has she been the victim of a scam?
Joan Barrett says that she was enticed to book her next Princess cruise by the lure of an unlimited alcoholic beverages package. Now she is asking for our help because the cruise line is limiting her to “just” 15 cocktails per day.
A cruise to Cuba is a dream for many people, but there are specific rules that a company must follow and a special certification it needs to run a cruise. When Pamela Gillet booked her dream cruise to Cuba with Pearl Seas Cruises, she assumed the company had secured permission to run the trip it sold her.
When Carole Schachter and her husband booked a cruise vacation in the U.S. Pacific Northwest, they were looking forward to winding along the Columbia and Snake Rivers. But they didn’t factor travel time to the ports of embarkation and disembarkation into their plans — or a penalty for canceling their trip.
Arun Rao tried to take advantage of a “Best Price Guarantee” for a two-day stay at an InterContinental Hotel. He wanted a free night at the hotel offered by the guarantee. But was he entitled to one?
Sandie Knopf redeposits miles into her American Airlines account. She asks for help in getting the redeposit fee refunded. How can our advocates help?
When Joan Cooper reads negative reviews of her hotel, she asks Booking.com to cancel her reservation, but it doesn’t — and the hotel treats her as a no-show guest. Can our advocates help Cooper recover her hotel fee?
Days before the flight Deborah DiCaprio reserved on Meridiana Fly is scheduled to depart, she learns that Orbitz only booked one of five tickets. Can our advocates help DiCaprio secure a refund for the cost of her replacement tickets?
Something about Nina Bucki’s story doesn’t quite add up. She’d planned a trip to Poland with her two daughters, but didn’t take it. She asked our help in getting a refund or credit for her unused airfares.
Douglas Guiler and his wife planned to embark on a Viking cruise this summer. But two months before they were scheduled to depart on the cruise, Guiler’s wife died. Guiler asked his travel agent whether he could substitute another traveling companion for his wife.
When Keith Montgomery went to pick up his rental car in Fort Lauderdale, Fla., he had his driver’s license handy. But the rental car facility refused to rent him the car for which he’d prepaid, and forced him to pay for a new rental car. That’s because Montgomery is a dual U.S.-U.K. national who lives in London, and he needed his British driver’s license, which he didn’t have available.
If you intentionally violate the terms of a user agreement and suffer a loss, our advocates can’t and won’t help you recover. Ann Wax and her minor son found this out the hard way.
A few days after confirming her purchase of an online certification course, Jessica Smith asks a few of her friends and colleagues about it. They encourage her to cancel. Is she entitled to a refund?
Julie Duteau used Airbnb during a recent trip to Mexico with her husband. She found the $27 per night apartment unacceptable and left early. She wants a refund from Airbnb, but it wants even more money from her. Can we help?
When you think of Crocs, what comes to mind? Good-looking shoes? No, that’s not what I think either.