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The Travel Troubleshooter
Amazon gives customer silent treatment after closing his account – and us, too
Is This a Scam?
Does Delta really care about you? Read this before you answer
Why my critics get the silent treatment (and why that’s good for you)
American customers have it bad – but here’s how it can be better
Is Target’s price-match guarantee an empty promise?
Everyone else has “brushed us off” — should I, too?
Commentary The Travel Troubleshooter
Is it too hard to get an airline ticket refund?
The truth about TSAs lines — and lies
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