A few minutes after Vance Gilbert’s recent flight from Boston to Washington pulled away from the gate, the aircraft made a U-turn and returned to the terminal. Authorities had a few questions for him before they could clear his flight for takeoff. What kind of book was he reading? And why hadn’t he stowed his fanny pack in the overhead bin, as a flight attendant had suggested?
PROFILE
This is a Transportation Security Administration checkpoint at about 7 a.m. today at Orlando International Airport. If you stepped across the barrier (I wouldn’t recommend it) and talked with one of these air travelers, you’d discover they have one thing in common: They’ve all been profiled. They’re standing in the Spanish-speaking line. There’s a screener [...]

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an