Lois Shestack is having trouble redeeming her Greyhound Road Rewards points. The bus company says there’s a “lack of knowledge” about the loyalty program at its terminals. But Shestack’s points are about to expire, and there’s still no ticket. What now?
GREYHOUND
Air travelers seem to delight in poking fun of people who ride the bus, but as someone who has driven coast-to-coast on Greyhound a time or two, I can tell you it was safe, efficient and inexpensive. Oh, and really long.
Rob Gerlach’s bus was late. Really late.
Elliott is consumer advocate 
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