Holland America changed our flight home — but didn’t inform us

Allen Mcdowell and his wife book a cruise package with flights. When they arrive at the airport for the return trip, they learn that their flight is changed. But, they aren’t notified of the change and they miss the flight. They have to buy new tickets, and can’t get their money back. Can our advocates help them get reimbursed?

Yes, Lufthansa can charge a “huge fee” to change your flight date

Nicholas Eckert says he “fully expected and understood” that he’d be charged a penalty for rebooking his Lufthansa flight. But the penalty was so high that he questions its reasonableness. Lufthansa, says Eckert, “really went above and beyond in its extraction of money from me.”

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