Sally Lee and a friend book flights to London on British Airways. But the airline cancels their flight less than 24 hours before departure. Their story is a good lesson in how a specific European Union regulation can help flyers, and how to get your EU 261 claim approved.
Kelsey Prima was planning a trip to Bangkok, then on to Phnom Penh, Cambodia. It was a complicated itinerary using multiple airlines, the sort of thing that many travelers wouldn’t want to plan on their own, so she used a company called TravelMerry.
After a lightning strike zaps Brittany Burns’ vacation, she tries to secure a refund for her airline ticket. But is she entitled to it?
If at first you don’t succeed, try. And try again, just like Gail Morin.
Here’s what happened when Morin’s 9:15 a.m. flight from Paris to San Francisco was delayed several times because of mechanical problems — first, a glitch with a generator, then a misbehaving heating and cooling system. All told, Morin was delayed four hours.
An American Airlines representative promises Kolby Harold that her refund will arrive in five days. But it doesn’t. And now there’s no record of that conversation. Can anything be done?
Ward Bushee arrives at the airport in Sardinia to check in for his Vueling Airlines flight to Barcelona, only to learn that his flight left without him — four days prior. He says no one told him, but Vueling initially says it did.
When Leslie Hammond’s flight to London is canceled, she calls off her vacation. Why won’t American Airlines refund her ticket?
When Mark Schlangel’s flight is canceled, his airline refuses to rebook him on the next available flight, and he’s forced to buy a new ticket. Is he entitled to a refund?
Katie Beery’s ticket is canceled because of a problem with her credit card. Should American Airlines help fix it?
Dale Reed’s American Airlines flight is canceled because of weather, but then reinstated. Should the company cover his hotel costs — or is that a lost cause?
After an outstanding tour of Yellowstone National Park, Gordon Heisler is all set to get his grandchildren back home in time for their leading roles in a play. But their return flight is canceled and rescheduled for a day later. If he wants to get them home in time, it is going to cost him.
When Martin Goldman’s American Airlines flight is canceled, the airline offers him a night at the Ritz. Or does it?
Miguel Rasinger and his wife were scheduled to fly home to Peru on American Airlines, but their original flight was
When Robert Sykora’s flight is canceled, Expedia offers a refund — minus his insurance premium. Is he entitled to the $784 he spent on insurance?
The passengers on a recent Continental Airlines flight 89 from Newark to Beijing were given an unwelcome lesson in patience. Halfway through the flight, their plane was diverted on a medical emergency and eventually returned to the states, where it was canceled. Then, the next day, the same passengers were finally sent to China. Are these air travelers owed anything for the trouble?