I didn’t like United’s first compensation offer, so I countered it — twice

If at first you don’t succeed, try. And try again, just like Gail Morin.

Here’s what happened when Morin’s 9:15 a.m. flight from Paris to San Francisco was delayed several times because of mechanical problems — first, a glitch with a generator, then a misbehaving heating and cooling system. All told, Morin was delayed four hours.

“Your group’s suggested course of escalation actions worked wonders”

After an outstanding tour of Yellowstone National Park, Gordon Heisler is all set to get his grandchildren back home in time for their leading roles in a play. But their return flight is canceled and rescheduled for a day later. If he wants to get them home in time, it is going to cost him.

What am I owed for a 12-hour flight to nowhere?

The passengers on a recent Continental Airlines flight 89 from Newark to Beijing were given an unwelcome lesson in patience. Halfway through the flight, their plane was diverted on a medical emergency and eventually returned to the states, where it was canceled. Then, the next day, the same passengers were finally sent to China. Are these air travelers owed anything for the trouble?

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