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FLIGHT 253

TSA’s “layered” approach to security and what it means to you

December 29, 2009

The Transportation Security Administration’s campaign to confuse airline passengers has intensified. After posting a revised statement and Q&A about Northwest Airlines Flight 253 to its Web site yesterday that essentially said nothing, travelers are expressing frustration with the agency that’s supposed to safeguard America’s transportation systems.

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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FLIGHT 253

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