Beth Warner has a complaint I hear too often: “Delta downgraded me on my flight.” To make matters worse, she’s in a wheelchair. And to make matters even worse, they seated her next to a bathroom. Does she deserve some kind of refund?
Occasionally our advocates encounter cases, like Beth Agnew’s, that make us want to beat our heads against the wall in frustration.
Kavita Burra’s mother purchases round-trip business class tickets from India to the U.S. but a misses a connecting flight from the U.S. to India. This causes her to be rebooked in an economy seat. Can we help Burra receive reimbursement for the difference in fare?
When Taylor Helsel’s flight is canceled because of bad weather, she’s rebooked and downgraded to economy class. Is she owed a refund?
Sometimes there’s no easy way to get from point “A” to point “B.” So when Sima Bakalian and her husband needed to fly from Abijan, Côte d’Ivoire, to Durban, South Africa, she had to take the scenic route, with multiple stops on multiple carriers.
After Erik Crow prepays for an upgrade to business class on Airberlin, he finds himself rebooked on Lufthansa in an economy seat — and his luggage goes missing. Can our advocates help him obtain a refund of his upgrade prepayment and reimbursement for his luggage?
What are airline passengers entitled to when their tickets are downgraded? Jorge Souss and his wife would like to know. They paid for business class tickets on Air Europa, but they didn’t get what they paid for.
After Elizabeth Bentley asks about an upgrade on her transatlantic flight, her ticket is mysteriously canceled. She’s rebooked on a less convenient flight, but is she entitled to a refund?
A canceled flight, a downgraded ticket, and flubbed seat assignments conspire to threaten a Spanish vacation.
When a celebrity gets burned by an airline, it makes headlines. Such was the case recently when Hollywood actress Andie MacDowell took to Twitter to ask for help after being seated in “tourist” class with her dog on an American Airlines flight, despite having purchased a ticket in first class.
When Jennifer Ferris re-ups with Comcast, the cable company downgrades her account. Is there any way out?
Marlo Sciarra and her new husband had a tough start to their life together. Their dream honeymoon turned into anything but.
I’ve been struggling with this case for months and am about to place it in the “can’t be fixed” file. But before I do, I wanted to run it past you.
A nonstop flight from Newark to New Delhi can be grueling, so when Eva and Yoel Haller took the 16-hour trip in February, they made sure they cashed in their award miles for confirmed seats in business class.
Sriram Singa paid $929 for a business class ticket from Chennai to Kuala Lumpur on Malaysia Airlines.
P.J. Zornosa is a longtime Alamo Rent a Car customer. He knows what to ask for when he’s renting a car, and knows what to expect. Or at least, he thought he did.
Jack Taras and his friends thought they would be checking in to the Occidental Grand hotel on the Dominican Republic’s postcard-perfect Eastern shore for Spring Break. But when Taras, a 19-year-old sophomore from Providence College, arrived at the resort, he was greeted with the hotel industry’s latest trick: he was walked down.
When Virgin Atlantic Airways cancels James Simon’s flight from New York to London — and rebooks him on a British Airways flight — he’s downgraded from premium economy to economy class. But his requests for a fare refund go unanswered. Is he entitled to any money back?
As a rule, Virgin Atlantic has an excellent reputation for customer service. But there are exceptions to every rule. James Simon is one of them.