With all the recent stories about questionable damage claims on rental cars, it’s no surprise that motorists like Mike Weaver would insist on inspecting his vehicle before renting it. Or that he expects to note every ding and dent before he drives away.
DING
Roger Van Horn is the vice president for corporate loss control at Enterprise Holdings, which owns Enterprise, National and Alamo. Since I’ve received a lot of recent questions about car rental damage claims — many from Enterprise customers — I wanted to ask him a few questions about what happens when a car is dinged or scratched.
Recent news that Hertz would begin photographing its rentals got me wondering: What about the “ding” scams that have made the car rental industry millions of dollars over the last few years?
Next time you rent a car, take a picture of it. No, seriously. Whip out your digital camera and take a snapshot.
Elliott is consumer advocate 
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