he tragic sinking of the Costa Concordia cruise ship last week is leaving a line of worried passengers in its wake. Betty Westbrook is among them. The retiree from Allen, Tex., called me hours after the ship sank off the Italian coast, hoping that I could help her. “What are my chances for a refund?” she asked.
CRUISE SHIP
No one wants to be stricken by a nasty gastrointestinal virus on a cruise. So to keep the traveling public informed, the Centers for Disease Control and Prevention inspects ships and publishes the results. A score of 85 or lower is consider a “fail.”

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an