What's the book corporate America doesn't want you to read? Find out now -- or you could get scammed.

CONSUMER TRAVEL ALLIANCE

Who has the worst fees in the travel industry? Here’s the surprise answer

March 24, 2011

Will the industry with the worst fees please stand up and take a bow?

Need an airline ticket? Surprisingly, “meta” search is where most travelers start

January 2, 2011

Conventional wisdom says most airfare searches start at an online travel agency or airline website. But the conventional wisdom could be wrong.

Travelers say they’ll skip the airport and hit the road in 2011

December 26, 2010

How are you traveling in 2011?

Who had the worst customer service in 2010? (Hint: it wasn’t airlines)

December 18, 2010

The US airline industry, which has an unenviable record of failing practically every customer-service survey for the last generation, has a new rival: The Transportation Security Administration.

Should airlines disclose fees before you buy your ticket? Survey says …

August 23, 2010

Yes. Heck, yeah.

Introducing the Consumer Travel Alliance: your voice in Washington

June 24, 2009

The airlines industry spent $31 million lobbying Congress last year. The hotel industry plunked down $8 million and the cruise industry dropped more than $6 million on lobbying. How much did travelers spend to get their voices heard in Washington? Nothing. That’s about to change.

Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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