Warning: When your flight is delayed, don’t walk away from the gate

When Lara Wallace arrived at the gate, ready for her flight, she was dismayed to see it was delayed. But leaving the gate area to grab dinner led to disastrous consequences. Should Frontier Airlines reimburse Wallace? Is she entitled to this compensation?

How to get an airline to compensate you — even when it doesn’t have to

Sometimes, airlines do the right thing — no questions asked.

Gerrard Hattfield knows what that’s like. The entrepreneur was flying from Durban, South Africa, back to his home in Cape Town when thunderstorms delayed his Mango Airlines departure. After a two-hour wait, an airline representative approached him and did something that surprised him: She asked him if he was comfortable.

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