Dale Allen and his girlfriend are looking forward to a tropical vacation in Cancún. Unfortunately, they arrive at the airport too late and miss their flight. Wanting to leave immediately, they buy one-way tickets at the American Airlines counter. Allen is sure the agent said that the tickets cost $169 each — so why is his credit card charged $2,400?
When Anne Lederhos needed to purchase air tickets between Boston and Rapid City, S.D., she visited JustFly.com, made a reservation and paid $1,575 for tickets on American Airlines. But when she received her credit card bill, there was also a separate charge for $578, listed as “seat assignments.”
When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error?
If you have to ask if you were wrong, you already know that the answer is yes. This certainly was the case for Tiara Sampson — or it should have been.
Sampson’s story should be a warning to all travelers: Expect, and be prepared for, the worst — including delays on all legs of a trip. But if your travel company has delivered you from one location to the one specified on your ticket, then it has fulfilled its contract with you and is entitled to full payment.
BookVIP.com offered Dorothy Pullen an unbelievable $599 rate for five nights at the Sandos Playacar Resort in Playa del Carmen, Mexico.
When you fly, there is a surcharge for everything. Barbara Murphy-Sanders wishes she’d known that — and we wish we could have told her — before she booked her tickets.
When Nickolle Preaseau’s rental car has a flat tire, Budget promises her new one — but doesn’t warn her about the charges. Then the company sends her an invoice for $550, which she thinks is unreasonably high. Can our advocates convince Budget to eliminate the fee?
When Charles Whitmore returned his Dollar rental to the Fort Lauderdale, Fla., airport location less than 24 hours after it was due, he expected to pay a penalty. But $246? That must be some kind of mistake.
This story could have been worse. But it could have been better.
Jamie LaMoreaux’s parents’ AT&T phone doesn’t work and they want to return it. Why won’t the company let them?
John Lancer recently placed a bid with Priceline for a room in a specific area of Georgia, but the order that went through didn’t come close to meeting Lancer’s expectations and he requested a refund in order to book the right room. So why did Priceline balk at his request?
If your blood pressure spikes when you think about the words “kids” and “plane” in the same sentence, as you
It’s been almost a year since Terry Bienstock rented a Peugeot 3008 Hybrid in London, and for almost as long,
Gary Murray’s credit card is declined when he buys an AirTran ticket, but he doesn’t find out until he gets
A few months ago, while I was shopping for a new Mitsubishi Outlander Sport, I printed an “estimated price” from
After Cathleen Kirk flew from Oakland to Washington for a funeral in April, she noticed something unusual: Her online travel
Russell Higley is promised a refund after his flight is canceled. But now his airline is trying to bill him twice for a flight he never took. What’s the problem?
Seth Elsen receives a mysterious $250 charge on his credit card after staying at a La Quinta hotel. Now the property’s general manager is hiding from him, he says. Can he get a refund?
Cala Woods is led to believe she won’t have to pay to move her DirecTV service. So why does she have to pay $230 to have her new subscription TV service “installed”?
When the clutch on his car fails, Hadley Roeltgen is sent an 850 euro bill. But his credit card company says he shouldn’t be responsible, and reverses the charge. Now, a collections agency is after him. What should he do?
Harry Good recently prepaid for his rental car through a Swiss company called HolidayCars, which makes sense, since Good is
When Daniel Weisleder tried to board his return flight from San Jose, Costa Rica, to Houston with his wife and
DirecTV wants to charge Heather Amaral $238 for moving her service, even though she didn’t want to move, and even though the moving fee wasn’t adequately disclosed. Does she have a case?
After Robin Griffith’s honeymoon, there’s a mysterious $869 charge on her mother’s credit card for a flight from Los Angeles to Mexico City. How did it get there, and how can she get rid of it?
Ric Vesely knows about the car rental industry’s double standards. When he returned his Dollar Rent a Car vehicle in Minneapolis recently, an employee asked him a strange question: Did he have a receipt for his gasoline purchase?
Lenore Davies books one night at an Econo Lodge by phone. She’s charged for two. Now, neither her hotel nor her credit card will help her. Is she out of luck?
Peggy Kite’s flights from Washington to Bozeman, Mont., are rescheduled by her airline, leaving her with an abbreviated connection time — and an expanded bill. Specifically, there’s an extra charge of $1,534. How does she get that removed?