Nothing seems amiss when Deborah Morse-Kahn buys two Amazon gift cards at her local mom and pop pharmacy. But when she tries to load the $100 value into her online account, something is wrong — very wrong.
Dylan Tack is hit with an extra $359 for an impact wrench he orders from Amazon.com. Can this accidental billing be repaired?
To get an idea of how smart marketers have become, spend a few minutes online. Just hint that you might be interested in a product by doing a search or browsing a big site like Amazon.com. It’s enough to trigger a never-ending cascade of ads that seems to follow you around, no matter where you go.
Did you hear about the guy who ordered a gift card that didn’t work? When he tried to exchange it, the company told him to get lost.
True story. How do I know? Because it’s my story.
You can always cancel. Those are the four most dangerous words a consumer can hear. They’re often preceded by: “Don’t worry!”
Rozanne Polansky is angry about recent marketing decisions by Sears, Walmart and Amazon. She thinks “morally offensive merchandise” should be removed from websites that cater to “regular” customers like her.
Nick Gill succeeded at something our advocates haven’t had any luck with: getting his missing balance restored to his Amazon.com gift cards.
What is up with Amazon.com’s gift card program? Scott Kimura wants to know.
Larry Meyer was on a television-buying spree. At least that’s what Amazon must have thought when it charged him twice for one set. Huh?
Sometimes consumer advocacy gets personal. Even if you’re a professional.
Did you hear about the guy who ordered a gift card that didn’t work? When he tried to exchange it, the company told him to get lost. True story. How do I know? Because it’s my story.
What happened to Dan McDonald’s Amazon gift cards? Only Amazon knows — and it’s not talking.
Is there anything you can’t get from Amazon?
Here we go again. Jonathan Marcotte wants $361 in Amazon gift card credit restored to his account, and after reading a similar story on this site, he thinks we should help.
What’s a consumer advocate to do when readers keep contacting us about a company, but the company doesn’t respond?
Uzoma Iwuagwu’s case had a familiar ring to it. There was a canceled Amazon account, money arbitrarily kept by the company, followed by the radio silence.
No comment. That’s what Amazon said to one of our advocates when she asked about one of the most controversial cases in months.
After months of the silent treatment from Amazon.com, Richard Thripp wrote to us for help. The company permanently closed Thripp’s
Sandra Curtis found a good deal on a rolling laptop desk cart on Amazon.
Then she broke it.
Is Amazon running a Black Friday scam to prod customers to sign up for Prime? If you had my experience, you’d be forgiven for thinking so.
Carol Blue’s Kindle conked out. She was not thrilled about resorting to telephone tech support. Who is? Can online help be any better?
Pop quiz: Can you name the bookstore chain that used to rival Barnes & Noble? No? How quickly we forget
Lizet Pena sells her books through Amazon’s Seller Central, but now she owes the company money. What happened? And can
The returning of gifts is almost as time-honored a tradition as Christmas itself.