Just before their Grand Cayman vacation, Tim Kersten’s wife suffers a miscarriage. Although their tour operator promises “a credit” for their missed vacation, it quickly reverses course. Will they get no refund?
TAR Airlines canceled Lisa Fitzhugh’s flight between Merida and Oaxaca, Mexico. It promised her a flight refund, plus 25 percent for the inconvenience, but never delivered. Can we help her learn what happened to her refund?
Sheri Schmidt’s husband suffers a massive stroke before their non-refundable flight to Brazil. Because she didn’t purchase trip insurance, JustFly informs her that a refund is not possible and that there will be hefty change fees associated with these tickets. But hold on — could Schmidt have the protection of an insurance policy after all?
Victoria Ramirez’ Galápagos Islands vacation gets off to two false starts. Why won’t her online travel agent offer an unused ticket refund?
n the aftermath of Hurricane Irma, John Monaghan makes his way to the Sheraton Suites where he has a confirmed reservation. He is looking forward to resting his weary head after a day of precarious travel. Instead, he is greeted with a closed hotel and is forced to sleep in his car. Is he due any compensation for his troubles?
Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable so she books an alternative hotel through Tripadvisor that is advertised as having a zero penalty cancellation policy. When her first choice suddenly offers her a reservation, she happily confirms. The problem? Tripadvisor charges her a $911 cancellation fee.
Sheila Couch is looking forward to a tropical island getaway with her beau when a work-related emergency puts a sudden end to their plans. Believing that the Expedia insurance she had purchased will protect her prepaid fees for this trip, she files a claim for a refund. But will an Expedia error lead to a $1,300 loss?
Clinton Crampton needs to change his flight a second time because of his father’s unexpected illness — almost a year after his original purchase. He wants to ask United Airlines for an exception to its rule and requests our help.
After British Airways loses Dhawan Anil’s bag, the airline claims it’s not responsible and that he should call the police. What’s wrong with this picture?
When John Thompson lands in Washington D.C., he discovers that the last connecting flight to Boston has left without him. An American Airlines representative assures him not to worry — he will be put on a flight the next morning and his hotel will be covered for the night. So why is his request for reimbursement rejected?
Jacob Schwartz is excited to take his family to Australia, but his son requires emergency surgery, and they have to postpone their trip. Can he persuade Qantas Airways to forego collecting change fees so the Schwartzes can reschedule their trip Down Under?
Alex Tarce has successfully used Airbnb in the past, so he isn’t expecting any problems when he walks into the lobby of his most recent rental in Tokyo. But then the host tells him to sneak in behind the doorman’s back. What’s going on here?
When Edith Maas’ return flight from Tel Aviv was canceled by United Airlines, she took matters into her own hands: She booked new tickets on another airline. Unfortunately, this action cost her an additional $1,500, and she wants a refund. But is she entitled to one?
When John Dignam and his daughter accept a voluntary bump from their Spirit Airlines flight, they are pleased to receive two free round-trip vouchers as compensation. But the surprise comes when he tries to apply them to a new trip. Could they really only be worth $12 each?
Beth Warner has a complaint I hear too often: “Delta downgraded me on my flight.” To make matters worse, she’s in a wheelchair. And to make matters even worse, they seated her next to a bathroom. Does she deserve some kind of refund?
When a hurricane ruins Evan Hasara’s honeymoon, he’s stuck with a $200 American Airlines cancellation fee. Can he get a
Michael McDonald wants United Airlines to pay his EU 261 claim. Why? The airline canceled his United Airlines flight from Frankfurt, Germany, to Dulles International Airport and then rebooked him for the next day. Can we help?
Lin Wang takes the domestic leg of her Delta Air Lines journey to China without incident. The problem comes when she tries to board the international portion of her trip using an expired Chinese passport and a notice from the Chinese embassy. Even though she explains that these are valid travel documents to enter China, she’s denied boarding.
Now she wants to know who is responsible for this travel fiasco.
Kelly Thomas receives a hard-to-believe offer from Booking.com. During her upcoming hotel stay in Dubai, she can enjoy unlimited free attractions for herself and anyone else traveling with her. But is this deal too good to be true?
When Steve Mayer searched for a hotel room in Nashville, he found one — plus a Getaroom “service fee” that doesn’t make sense to him.
Don’t worry, I can help with that.
SATA Airlines downgrades Lawrence Hughes from business class to economy class on a flight from Porto, Portugal, to Boston. A representative promises a refund. Where is it?
When Southwest Airlines cancels Cameron Rostron’s flight and it can’t be rescheduled for several days, she asks to be rerouted. She assumes this will be a complimentary change. But it isn’t, and then she threatens legal action if she isn’t refunded the change fees and fare differential. Is this threat necessary?
Madeline Gaffney leaves her Airbnb rental after she discovers it’s in a crime-ridden neighborhood. Can she get a refund?
An unexpected cancellation of her domestic flight puts Janice Malvey’s Australia vacation in jeopardy. But who should fix the problem? And is there time to do it before she leaves? Why won’t JustFly fix her ticket?
When French America Line cancels Frank Magarowicz’ second scheduled cruise, his story becomes one of an increasing number of refund complaints against the company and its sister company, Uncommon Journeys.
When Doreen Naumann tries to check in to leave Koror in the Republic of Palau, she discovers that her United Airlines flight doesn’t exist. But after Naumann has to spend an extra week on Koror, United won’t refund her additional expenses.
Jennifer Brown arrives late in the evening to an isolated, northern Canadian bus station and finds the building closed. She waits outside in the cold with a small crowd of fellow travelers, but her scheduled Greyhound bus never shows. Now she wants to know why Greyhound stranded her and refused to refund her ticket.