No one needs more than one Airbnb rental in Paris at a time. So why did Virginia Wong recently end up with not one, but two accidental bookings in the City of Lights?
Zachary Smith uses Expedia to book a reservation at a La Quinta Inn and then decides to cancel and stay somewhere else. Unfortunately, he never notices that he has no proof of this cancellation — until the $2,000 bill arrives. Can we help?
Mitchell Bator cashes in an Amtrak voucher for his recent journey from Florida to Connecticut. As he settles into his seat, he is pleased that the entire trip is costing him just $14 in cash. Unfortunately, his credit card statement tells a different story.
Just before Deborah Williams checks into her vacation rental in Sanibel, Fla., the owner delivers some bad news: Her rate has tripled. Pay up immediately, or she can’t stay. Is there any way to save her Florida vacation?
When dentist Scott Goldsleger learns a nor’easter is forecast for Newark, N.J., he rebooks a previously scheduled round-trip flight to Costa Rica on United Airlines. But instead of using his travel agency, he calls United directly and books a flight out two days before the storm arrives. The last thing he’s thinking about is the return flight from Costa Rica, because that is supposedly unchanged from the original booking.
When Eurostar cancels Suzanne Kraft’s train from London to Paris, a company representative says her only option is to buy a new ticket. Turns out that’s wrong, and now the bills are piling up. Is she entitled to a refund — or any kind of compensation?
When Ross Horrocks’ cruise goes bad, Norwegian offers him a full refund. Then the company withdraws the offer. Can it do that?
When SATA Azores Airlines cancels Ardis Young’s flight, she asks the carrier for compensation under EU 261, the European consumer protection law. The airline responds with excuses — and flight vouchers. Is it shortchanging her?
Newlywed Mahim Lakhani is traveling to India to introduce his new wife to his family and to celebrate their wedding. But a British Airways error disrupts their plans. Find out how they overcome their honeymoon problems.
When Allyson Englishman and her daughter surrender their seats on an overbooked Spirit Airlines flight, a representative promises them a voucher they can use for a future ticket. So why is the airline credit worth almost nothing?
Why did United Airlines change Debra Gordon’s flights? And is there any way to un-change them?
When Michelle Frederick’s flight from St. Vincent to Port of Spain is two hours late, it threatens to delay her return home by a week. Thank goodness LIAT has offered to refund her ticket. Now, if it would only do what it says.
When Andrea Walker is directed to use the service elevator in the building where she is renting an apartment for the weekend, she’s slightly suspicious. However, when she opens the door to the unit she knows she definitely won’t be staying. The owner apologizes for the state of the filthy Airbnb rental and quickly agrees to a refund.
So why does the host later tell Airbnb that she spent the whole weekend there?
Judith Hoffman canceled a cruise when she needed a knee replacement. She’s still waiting for Trip Mate to pay her claim. Trip Mate won’t tell her when it will resolve her case. Can our advocates do anything to get a reimbursement check to Hoffman?
Patricia Wollensak books business-class tickets on American Airlines from Chicago to Rome, redeeming 135,000 AAdvantage miles for the tickets. But right before her flight, American downgrades her to economy class. Is an $800 voucher enough compensation?
When Jordan Smith returns his Hertz rental, his receipt indicates a full tank. So why is the company charging him $102 for fuel? And is there a way to reverse the charge?
When Michael Germano finds himself stuck in a smoky Airbnb rental in Mexico, he turns to our advocacy for help. Can we do anything for him?
TAME Airlines canceled Hans DeJong’s flight to the Galápagos Islands, booked through Orbitz (an Expedia brand), eight months ago. Orbitz and TAME are giving DeJong a runaround instead of a refund for his airfares. Can our advocates make Orbitz get Dejong’s refund from TAME approved?
Dale Allen and his girlfriend are looking forward to a tropical vacation in Cancún. Unfortunately, they arrive at the airport too late and miss their flight. Wanting to leave immediately, they buy one-way tickets at the American Airlines counter. Allen is sure the agent said that the tickets cost $169 each — so why is his credit card charged $2,400?
Just before their Grand Cayman vacation, Tim Kersten’s wife suffers a miscarriage. Although their tour operator promises “a credit” for their missed vacation, it quickly reverses course. Will they get no refund?
TAR Airlines canceled Lisa Fitzhugh’s flight between Merida and Oaxaca, Mexico. It promised her a flight refund, plus 25 percent for the inconvenience, but never delivered. Can we help her learn what happened to her refund?
Sheri Schmidt’s husband suffers a massive stroke before their non-refundable flight to Brazil. Because she didn’t purchase trip insurance, JustFly informs her that a refund is not possible and that there will be hefty change fees associated with these tickets. But hold on — could Schmidt have the protection of an insurance policy after all?
Victoria Ramirez’ Galápagos Islands vacation gets off to two false starts. Why won’t her online travel agent offer an unused ticket refund?
n the aftermath of Hurricane Irma, John Monaghan makes his way to the Sheraton Suites where he has a confirmed reservation. He is looking forward to resting his weary head after a day of precarious travel. Instead, he is greeted with a closed hotel and is forced to sleep in his car. Is he due any compensation for his troubles?
Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable so she books an alternative hotel through Tripadvisor that is advertised as having a zero penalty cancellation policy. When her first choice suddenly offers her a reservation, she happily confirms. The problem? Tripadvisor charges her a $911 cancellation fee.
Sheila Couch is looking forward to a tropical island getaway with her beau when a work-related emergency puts a sudden end to their plans. Believing that the Expedia insurance she had purchased will protect her prepaid fees for this trip, she files a claim for a refund. But will an Expedia error lead to a $1,300 loss?
Clinton Crampton needs to change his flight a second time because of his father’s unexpected illness — almost a year after his original purchase. He wants to ask United Airlines for an exception to its rule and requests our help.