It’s “just” Kirkwood, thanks very much!

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One of the first things Kevin “Coop” Cooper told me when we met up yesterday to ski at Kirkwood is that it’s “just” Kirkwood, thanks very much. No clever tagline.

It doesn’t need one. Kirkwood is … well, Kirkwood. It’s that Northern California resort that gets all the snow, that stands for adventure, and that attracts a certain clientele. A clientele that’s all about the mountain.
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In Lake Tahoe, skiing is believing

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Sometimes the best way to tell you about where I’ve been is to get out of the way and let the pictures do the talking. South Lake Tahoe is one of those places. Here’s a view of the California side of Heavenly Resort. It really defies description. At times, you feel as if you are going to ski right into the lake.
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We’re halfway there, kids

The snowy view from the 5-chair.
The snowy view from the 5-chair at Breckenridge.

Watching your kids advance from being never-ever skiers, and not being able to stand on the mountain without falling over, to making clean parallel turns, is one of the great joys in life. Seriously.

During the last few days here at Breckenridge Ski Resort, I’ve have the privilege of watching all three of my kids make significant breakthroughs in their technique.

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Can social media improve customer service? Vail Resorts discovers the answer one run at a time

When it comes to using technology to improve the travel experience, Vail Resorts is known as one of the most progressive resort companies in America. I’ve interviewed CEO Rob Katz several times about Vail’s EpicMix initiative, and RFID-enabled ticket system that integrates with social media. Version 2 of EpicMix goes live next month, and I thought I’d check in with him to see the progress.
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Thanks to EpicMix, everyone knows what you did last winter

Radio-frequency identification (RFID) technology isn’t new, even to the travel industry. Resorts have been using RFID to help guests keep track of each other for several years.

But I’ve been following Vail Resorts’ new EpicMix application with some interest. As a consumer advocate, any technology that can be used to improve travel gets my attention. And I love the way social media — which is a central part of EpicMix — has the potential to make your vacation better.

At the same time, I’m concerned with the privacy implications of any gadget that knows where you are.
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