How to find a company that exceeds your wildest expectations

I know you’re silently laughing at that headline. Stop it, already. There are still a few good companies left that care more about their customers than themselves. Read more “How to find a company that exceeds your wildest expectations”

TSA watch: Can you trust the new trusted-traveler program?

Stung by the traveling public’s disapproval of its one-size-fits-all approach to passenger screening, the Transportation Security Administration last month announced that it would begin testing a new trusted-traveler program. But if you think that the next time you fly, you’ll speed through the security line like it’s 1999, you’ll probably be disappointed.

Only a chosen few will qualify, at no cost, for the first phase of the identity-based pre-screening test, which is scheduled to launch this fall. Elite-level frequent fliers with American and Delta, plus members of other trusted-traveler programs such as Global Entry, which offers a shortcut throughU.S. Customs, will be eligible. And the program will initially be available in just four airports: Atlanta, Detroit, Miami and Dallas.
Read more “TSA watch: Can you trust the new trusted-traveler program?”